What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How often should I have suspension inspections performed?
We recommend suspension inspections at least once a year or every 12,000 miles. However, if you frequently travel on rough roads in Lexington, having a check performed during every oil change is a smart way to catch early signs of suspension damage before it affects your tire wear.
What is the difference between shocks and struts?
While both perform dampening functions, shocks are individual components that control bounciness, whereas struts are a structural part of the suspension and steering system. Our team can determine which parts your specific vehicle uses and provide the appropriate shocks service or struts installation.
Can suspension misalignment affect my fuel economy?
Yes, if your suspension is sagging or misaligned, it creates extra rolling resistance and forces the engine to work harder. Proper suspension repairs ensure your tires stay correctly positioned, which can noticeably improve your fuel economy and prevent premature tread depletion.
How long does a typical shocks or struts replacement take?
Most shock & strut replacements can be completed within a single business day. We value your time and offer a complimentary shuttle service in Lexington to keep your day moving while our ASE-certified technicians restore your vehicle's ride quality.
Is it safe to drive with a broken suspension spring?
Driving with a broken spring or severely damaged suspension components is highly dangerous. It can lead to unpredictable handling, increased braking distances, and potential damage to other parts of the vehicle. We recommend immediate suspension service if you suspect a structural failure.
What Are the Risks of Delaying Suspension Repairs?
Postponing suspension repairs can lead to significant safety risks, including difficulty controlling the vehicle and increased stopping distances. Furthermore, unresolved suspension issues can result in accelerated tire wear and additional strain on steering components, leading to more extensive damage. By addressing problems promptly, you'll enhance your driving safety and extend the lifespan of your vehicle’s components, saving money in the long run.
What Causes Suspension Damage?
Suspension damage typically results from factors such as pothole impacts, sudden stops, or rough terrain driving, common in Lexington's mixed road conditions. Over time, normal wear-and-tear also impacts components like springs, shocks, and struts. Being attentive to how your vehicle handles and seeking timely professional evaluation can prevent further damage and keep your ride smooth and safe, especially in varied local driving environments.
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FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"To quote andy Griffin “these guys are good.” From the time we made appointments on the telephone, dropping Off our 2 vehicles and picking the 2 vehicles up was a very good experience. Fantastic customer service. Check engine light was on in the"
- Gordon M.