What to Expect at Your Service Visit
Every visit to Christian Brothers Automotive Jackson is built around keeping you informed before any work begins. We start with a free Courtesy Inspection covering major systems including lights, brakes, suspension, tires, and battery. You also receive a complimentary Digital Vehicle Inspection (DVI) with actual photos of your vehicle taken during servicing, so you can see exactly what our technicians see. Nothing moves forward without your approval.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Our Workmanship Guarantee
Every repair at Christian Brothers Automotive Jackson is backed by the Nice Difference Warranty: 3 years or 36,000 miles, whichever occurs later. That coverage reflects the confidence we place in our technicians’ work and the quality of the parts we use. When you drive away, that coverage applies.
Signs Your European Vehicle Needs Professional Attention
European vehicles come equipped with sophisticated onboard systems designed to flag developing issues early. Acting before a small problem grows is one of the most effective ways to help protect a vehicle built for performance and longevity.
Dashboard warning lights are the most obvious signal, but they’re not the only one. Unusual noises such as knocking or grinding, and changes in how your vehicle handles or brakes, can all indicate a system that needs attention. Because European maintenance schedules are make- and model-specific, following the intervals your vehicle was engineered around helps support the reliability these vehicles are built for.
If your European vehicle is due for service or something doesn’t feel right, call Christian Brothers Automotive Jackson at (731) 982-2701. We can inspect it thoroughly, explain what we find, and help you get back on the road. Our free shuttle service can take you where you need to go while we work.
Electrical Systems & Diagnostic Software
European vehicles tend to carry more complex electrical architectures and onboard computer systems than many domestic counterparts. Accurate diagnosis requires diagnostic software capable of fully interfacing with those systems. Without it, a technician may address a symptom without identifying the underlying cause.
Cooling System Service
Many European vehicles engineer their cooling systems to close tolerances. The correct coolant type and proper service procedure aren’t interchangeable with generic alternatives. Deviating from make-specific requirements can affect engine temperature regulation and accelerate wear on related components.
Make-Specific Parts and Fluids
Substituting generic parts or fluids for make-specific ones might appear to work in the short term, but European vehicles are engineered around components that meet particular performance standards. Using the specified parts and fluids helps maintain the performance and long-term reliability the vehicle was designed to deliver.
Your Local Christian Brothers Amenities
FAQs
-
Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
-
Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
-
Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
-
Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
-
Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
-
Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
-
"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.