A Clear Process from Inspection to Approval
Every visit begins with a free Courtesy Inspection. We also provide a complimentary Digital Vehicle Inspection with photos, giving you a visual record of what our technicians observed during the inspection or diagnostic process.
Your service visit follows a clear approval process:
- Schedule Your Visit: Tell us about the maintenance need, warning light, performance change, or other concern.
- Inspect or Diagnose the Vehicle: Our technicians perform the appropriate inspection or diagnostics based on the reason for your visit.
- Review the Report and Estimate: We provide the Digital Vehicle Inspection findings and an estimate for the recommended work.
- Approve the Work: Review our recommendations and ask questions before deciding how to proceed.
- Complete or Schedule Service: Once you approve the work, we perform or schedule it according to the repair plan.
No work proceeds without your approval. You have time to understand the findings and proposed repairs before authorizing service.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Local Ownership with On-Site Accountability
Christian Brothers Automotive Jackson is independently owned and operated by Jackson residents Aaron and Ronda Fitzgerald. Aaron brings more than 20 years of automotive industry experience to the shop and remains on-site as an accountable owner.
His direct involvement gives you a clear point of responsibility when discussing service needs, diagnostic findings, and repair recommendations. We keep you informed throughout your visit.
Repair Warranty & Extended Warranty Support
Qualifying repairs are backed by a 3-year or 36,000-mile warranty, whichever occurs later. The repair warranty is honored at Christian Brothers Automotive Jackson locations nationwide, extending coverage beyond the location where the original work was completed.
We also work with all major extended warranty providers. Because authorization and coverage depend on the terms of each vehicle warranty, we can review the available information and coordinate with the provider during the repair process.
You may bring your own parts for installation. However, our 3-year or 36,000-mile warranty doesn’t apply to customer-supplied parts, so consider that distinction before authorizing the work.
Signs Your Audi May Need an Inspection
A warning light, unfamiliar vibration, change in braking feel, or difference in how the vehicle drives can warrant a professional inspection. Because these symptoms can have several causes, we use diagnostics to identify the source before you authorize repairs.
Routine service also creates opportunities to identify developing concerns before they become more disruptive. If something feels different even without a warning light, tell us when the change occurs and which conditions make it more noticeable.
Make-Aware Service for European Vehicles
Audi service decisions may need to account for manufacturer-specific systems and maintenance requirements. Our European vehicle service approach considers the diagnostic tools and software appropriate to the manufacturer and vehicle platform.
We also account for make-specific fluids during maintenance and repair. When a timing belt applies, its service interval becomes part of the vehicle’s maintenance planning. Because requirements vary by vehicle, we evaluate the available service information before recommending an interval or specification.
Schedule Audi Service in Jackson, Tennessee
Christian Brothers Automotive Jackson has provided car maintenance and repair for over 40 years. In the J.D. Power 2025 Aftermarket Service Index Study, Christian Brothers Automotive Jackson ranked #1 in Customer Satisfaction Among Aftermarket Full-Service Maintenance and Repair Providers for the sixth consecutive time.
Our complimentary shuttle service provides customer pickup and drop-off while your vehicle is being serviced, allowing you to continue your day during the inspection or approved work.
Arrange service for your Audi by calling (731) 982-2701 today.
Service Records & Maintenance Planning
Manufacturer recommendations can vary by model, engine, drivetrain, mileage, and operating conditions. Bring any available maintenance information so we can consider the vehicle’s history alongside its current condition.
Service records help our technicians understand prior maintenance and repairs when evaluating a new concern. After the inspection or diagnostic evaluation, you can review the estimate, ask questions, and decide which work to authorize.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.