What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do I know if my shocks are bad?
Worn shocks often show up as excessive bouncing after bumps, nose diving when braking, or a loose, floating feel at highway speeds. You might also notice uneven tire wear. Our technicians can inspect your suspension and explain whether shocks service Hixson drivers need is appropriate.
Is it safe to keep driving with worn struts?
Driving with worn struts can reduce stability and increase stopping distance, especially during sudden maneuvers. Some vehicles remain drivable for a time, but safety can be reduced. We recommend having struts checked promptly so we can advise you on urgency based on what we find.
How long does suspension service usually take?
Many basic suspension inspections are completed the same day, and common repairs or strut replacement often fit within a single visit. Time can vary depending on parts availability and the scope of work. We discuss timing with you up front and offer a shuttle to help you stay on schedule.
Will you show me what needs to be fixed?
Yes, our team believes you should understand what is happening with your vehicle. We work to show you worn or damaged suspension parts when possible and explain how they affect handling and safety. You receive a clear estimate so you can approve any work with confidence.
What warranty do you offer on suspension repairs?
We back our suspension work with an industry-leading warranty that reflects our confidence in our technicians and parts. Specific terms can vary by service, and our team explains coverage before repairs begin. This warranty helps provide peace of mind long after you leave our parking lot.
Schedule Your Suspension Visit Today
Stable, predictable handling and a comfortable ride are important for every trip, whether you are commuting, running errands, or traveling with family. Proper care for shocks, struts, and other suspension components helps support safety, reduces tire wear, and can make daily driving around the Hixson area more enjoyable.
At Christian Brothers Automotive Hixson, we pair ASE-certified workmanship with neighborly care and an industry-leading warranty. Our team listens, explains, and recommends only what your vehicle truly needs. If you are ready to schedule shocks installation Hixson drivers can trust, or simply want a suspension check for peace of mind, we are here to help.
Call (423) 403-3678 or contact us online to schedule your suspension inspection or repair today.
Your Local Christian Brothers Amenities
FAQs
-
Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
-
Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
-
Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
-
Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
-
Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
-
Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
-
"Exemplary Customer Service care. Very professional, provided same day service for a battery replacement. A business with integrity and honesty. Thank you! Judith Ferris-Stringfield"
- Judith Ferris-Stringfield