What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do I know if I need new shocks or struts?
Common signs include extra bouncing after bumps, nose-diving when braking, uneven tire wear, or new clunking sounds. The best way to know for sure is to have our technicians inspect the suspension, then review what they see with you before suggesting any repairs or replacements.
Is it safe to keep driving with suspension problems?
Some suspension issues start as small annoyances, but they can affect stopping distance and control as they worsen. If your vehicle feels unstable, pulls, or makes loud noises, we recommend scheduling an inspection soon. Our team can let you know which issues are urgent for safety and which can wait.
How much will suspension repairs typically cost?
The cost depends on which parts are worn, the type of vehicle, and how much labor is required. We provide a clear, written estimate before any work begins and explain the options. Our goal is to match the repair plan to your needs while using quality parts backed by a strong warranty.
How long will my shocks or struts service take?
Many shocks and struts jobs can be completed in a day, although timing depends on the extent of work and parts availability. When you schedule, our team can give a more specific time frame. We also offer a complimentary shuttle to help you manage your schedule during your visit.
What makes your suspension work different from other shops?
We combine ASE-certified technicians, manufacturer-quality equipment, and an industry-leading warranty with a strong focus on transparency. We take time to explain what we find, prioritize safety, and treat you like a neighbor. Our on-site owners and comfortable environment help create a service experience you can feel good about.
Schedule Your Suspension Visit
If your vehicle feels different from how it used to or if you are concerned about how it handles, we encourage you to have the suspension checked. A careful inspection can reveal whether simple adjustments or more involved repairs are needed to restore confidence in your daily drive.
At Christian Brothers Automotive Folly Road, we work to make suspension service straightforward and stress-free. Our team explains what we see, answers your questions, and supports your decisions with clear estimates and a strong warranty. You can choose a time that fits your schedule, then let us handle the rest.
Call (854) 842-3552 or contact us online to schedule your appointment today.
Your Local Christian Brothers Amenities
FAQs
-
Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
-
Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
-
Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
-
Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
-
Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
-
Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
-
"I received a flyer in the mail about the new christian brothers automotive location along folly road and thought I would give it a try. what a fantastic experience. The service was very professional. the waiting room areas with free wifi are clean and invi"
- lee Gessner