What to Expect With a Fairfield Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How Do You Figure Out What Is Wrong With My Car?
We start by listening to what you have noticed, then we combine that information with a structured inspection and diagnostic process. Our technicians may perform a test drive, visual checks, and computer-based diagnostics to narrow down possible causes. Using manufacturer-quality equipment allows us to read data from your vehicle and confirm findings instead of relying on guesswork. Once we understand the likely cause, we prepare a clear explanation and estimate so you can decide how to proceed. If there are several possible solutions, we talk through the pros and cons of each option with you.
Will You Tell Me What Is Urgent And What Can Wait?
Yes, helping you prioritize is an important part of how we serve you. During our review, we separate items that affect immediate safety, such as brakes or steering problems, from issues that may lead to future damage if left unaddressed. We also point out maintenance tasks that support long-term reliability but may not need attention right away. By organizing recommendations in this way, we allow you to decide what to approve now and what to plan for a later visit. Our team is always open to questions if you want more details on why something falls into a particular category.
What Kind Of Warranty Do You Offer On Repairs?
We back our repair work with an industry-leading warranty that reflects the care we put into each service. While the exact terms can vary based on the type of repair and parts involved, this warranty is designed to cover you for a significant period after your visit. During your estimate and at pickup, we explain how the warranty applies to the work performed on your vehicle. If you experience a concern with a covered repair, you can contact and our team will review the situation with you and discuss the appropriate next steps under that warranty coverage.
Can I Wait At Your Shop While My Vehicle Is Serviced?
In many cases, you can choose to wait with your vehicle during shorter services. Our lobby is designed to be a comfortable space where you can sit, read, or catch up on tasks while our team works on your car. For services that typically take longer, such as more involved diagnostics or major repairs, we talk with you at check-in about whether waiting makes sense based on the expected time frame. If it looks like your vehicle will be with us for several hours, we can help you plan around that with other options.
Do You Offer A Ride If I Need To Leave My Vehicle?
We know that being without your vehicle can be challenging, especially when you still need to get to work, school, or appointments. That is why we provide a complimentary shuttle service within a reasonable distance of our location. When you schedule your visit or arrive at the shop, let us know if you will need a ride, and our team will explain how the shuttle works and what timing is available that day. This service is designed to help you keep your day moving while we care for your vehicle.
Can You Service My Older Or High Mileage Vehicle?
Yes, our team regularly works on vehicles of many ages and mileage levels. Older cars and high-mileage vehicles often have unique needs, and our approach is to understand your goals for the vehicle and then discuss realistic options. For some guests, the priority is keeping a trusted vehicle on the road for several more years, while others may be looking to maintain value while considering a future replacement. We talk through the condition we find, how different repairs affect safety and reliability, and what makes sense based on your plans and budget.
How Do I Schedule Automotive Service With Your Fairfield Team?
Scheduling a visit is straightforward. You can contact us during business hours to find a time that fits your schedule, and our staff will gather some basic information about your vehicle and the concerns you are experiencing. Sharing details such as any warning lights, unusual sounds, or recent repairs helps us prepare for your appointment. On the day of your visit, you can bring your vehicle to our shop, and we will guide you through check-in and the next steps. If you have timing constraints, let us know so we can plan communication and options accordingly.
Schedule Your Automotive Service With Our Fairfield Team
When your vehicle needs attention, having a trusted place for auto repair in Fairfield can make all the difference. At Christian Brothers Automotive Fairfield Township, we work to keep your car safe and reliable through clear communication, careful diagnostics, and quality repairs backed by a strong warranty. Our team respects your time and budget and focuses on helping you understand what your vehicle needs today and what can be planned for the future.
Whether you are due for routine automotive service or facing a new issue that requires a skilled mechanic, we are ready to help. Our ASE-certified technicians, welcoming staff, and convenient shuttle service come together to create an experience centered on your needs. We invite you to make us your long-term partner in caring for your vehicle so you can drive with confidence here in the area.
To schedule service or talk with our team, contact us online or call (513) 496-0554.
Your Local Christian Brothers Amenities
FAQs
-
Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
-
Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
-
Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
-
Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
-
Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
-
Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
-
"One of the best car services I have visited in some time. It is very friendly, community oriented, clean and easy to wait with coffee and cold drinks. Service was performed on time."
- Prem K Garg