1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
The Nice Difference Warranty
Repairs completed after car diagnostic testing at Christian Brothers Automotive Covington are backed by our Nice Difference Warranty, covering parts and labor for 3 years or 36,000 miles, whichever occurs last. Most automotive warranties expire at whichever limit you hit first. Ours holds until the later of the two, giving you meaningful long-term coverage on the work we do. The warranty is valid at all Christian Brothers Automotive locations nationwide, so you’re covered wherever the road takes you.
What to Expect at Your Appointment
From the moment you drop off your vehicle, the process is built around keeping you informed and in control. Our technicians walk you through every finding in plain language, and the free DVI report puts actual photos in your hands before any recommendation is made. You review the report, ask questions, and approve what you want done. Nothing proceeds without your sign-off.
Amenities & Convenience Options
We know your day doesn’t stop while your car is in the shop. Our complimentary shuttle service can take you where you need to go. The waiting lounge has free Wi-Fi and refreshments if you prefer to stay. After-hours key drop-off is available, and special financing options are on hand for qualifying repairs. Every visit also includes a Courtesy Inspection covering major systems: lights, brakes, suspension, tires, and battery.
Call (985) 589-6164 or book online to schedule car diagnostic testing at Christian Brothers Automotive Covington in Covington, LA. We can tell you what’s going on and give you the information to decide what comes next.
Signs Your Vehicle Needs Diagnostic Testing
Some situations make the need obvious. Others are easy to dismiss until the problem gets worse. Here are the most common signals that it’s time to bring your vehicle in:
- Check engine light or any dashboard warning indicator: These lights mean your vehicle’s computer has stored a fault code. The light identifies the system; testing identifies the cause.
- Flashing or blinking check engine light: This typically indicates an active engine misfire. Pull over as soon as it’s safe to do so and have the vehicle towed or driven minimally to a shop.
- Performance changes without a warning light: Rough idle, hesitation under acceleration, stalling, reduced fuel economy, or unusual smells can all indicate a fault before any code is stored.
- New noises: Knocking, rattling, or grinding that wasn’t there before can point to a mechanical fault that testing helps isolate to the right system.
- Failed emissions inspection: A failure often means a fault code is present. Diagnostic testing helps identify the underlying issue so the repair can address the actual cause.
What the Digital Vehicle Inspection Report Includes
The Digital Vehicle Inspection (DVI) is how we make sure you see what we see. The report is delivered digitally during your visit and includes photos taken directly from your vehicle alongside our technicians’ findings. Nothing is described in the abstract; the photos show the actual condition of the components we’re reviewing.
The report also outlines recommended repairs and explains what each finding means for your vehicle. You can review everything at your own pace, ask questions, and decide what you want to address and in what order. Approval happens through the report itself before any repair work begins. The DVI is provided at no charge as part of every car diagnostic testing visit.
Your Local Christian Brothers Amenities
FAQs
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Q. "What does a vehicle test do?"
Today’s vehicles are more advanced than ever. They’re essentially computers on wheels, with complex systems controlling everything from performance and safety to comfort and efficiency. When a warning light comes on or something feels off, our testing process takes a deep dive into these systems to identify the real issue, not just a surface-level code. This thorough approach goes far beyond a quick parts-store scan and helps ensure repairs are accurate, effective, and long-lasting.
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Q. "How long does a vehicle test take?"We believe in doing things right, not rushing through them. While some tests can be completed quickly, others take more time, depending on the concern. Our priority is accuracy, so you can feel confident in the results and the next steps. We’ll always keep you informed along the way, giving you peace of mind on the road to the people and places that matter most.
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Q. "When should I get a vehicle test?"
Vehicle testing is essential anytime a warning light comes on, your vehicle feels different, or during routine maintenance visits. Regular testing helps catch small issues before they become bigger problems, keeping your car safe, reliable, and running at its best.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.