What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do I know if my shocks or struts really need to be replaced?
The clearest signs that shocks or struts need attention are changes in how your vehicle rides and handles. You might notice excessive bouncing after going over a bump, the front of the car diving when you brake, or the body leaning more than usual when you turn. Uneven tire wear and new clunking or knocking sounds can also point to worn components. During an inspection, our technicians look for leaks, worn mounts, and reduced resistance in the parts themselves, then explain what we find so you can see why replacement is or is not recommended.
Is it safe to keep driving if my car is bouncing or pulling?
It can be risky to continue driving with severe bouncing, pulling, or instability, because those symptoms may indicate that the suspension is not keeping your tires firmly planted on the road. That can affect how quickly you stop and how well your vehicle responds in an emergency. Mild symptoms can sometimes start as a comfort issue, but they often become safety concerns if ignored. If you notice a sudden change in how your car handles, we encourage you to schedule an inspection promptly so we can help you understand the level of risk and the best next steps.
How long does shocks or struts installation usually take?
The time needed to install new shocks or struts depends on your vehicle’s design and how many components need to be replaced. For some cars and trucks, this work can often be completed within a few hours, while more complex setups may take longer. Factors such as rust, seized bolts, or additional worn parts can also affect timing. When we prepare your estimate, we give you a time frame based on your specific vehicle so you know what to expect. If your car will be with us for a while, we can usually help with shuttle transportation so your day is disrupted as little as possible.
What kind of warranty do you offer on suspension repairs?
We back our suspension repairs with an industry-leading warranty that is designed to give you confidence after investing in your vehicle. While coverage details depend on the parts and services involved, our warranty generally applies to both parts and labor for a significant period. During your visit, our team explains how the warranty applies to the specific work we are recommending, and we note this on your paperwork for easy reference. If questions arise later, you can always contact us, and we will walk through your coverage with you.
Will you explain my options before starting any suspension work?
Yes, our team is committed to explaining your options before any suspension work begins. After we inspect your vehicle, we prepare a clear estimate and review it with you, line by line. We explain which items affect safety right away and which items may be monitored over time, when appropriate. You have the opportunity to ask questions and consider your budget before you decide how to proceed. This approach reflects our belief in transparent, neighborly service rather than high-pressure sales tactics.
Can your team check my alignment when you repair my suspension?
Suspension components and wheel alignment are closely related, so it often makes sense to address them together. When certain parts are replaced, such as struts or control arms, an alignment check is typically recommended to help protect your tires and ensure the vehicle tracks straight. Our technicians will let you know if an alignment is advisable based on the work being performed on your car. If it is needed, we will discuss it with you as part of the estimate, so there are no surprises.
Do I need an appointment for suspension service, or can I just drop in?
We encourage appointments for suspension concerns so we can reserve the right amount of time to inspect your vehicle and discuss our findings. Scheduling ahead helps us plan technician time and reduces your wait once you arrive. If an urgent issue comes up, you are welcome to call us, and we will let you know what options are available that day. Our goal is to make it as easy as possible to get your vehicle evaluated and to keep you informed about timing from the start.
Schedule Suspension Care With Our Team
If your vehicle no longer feels as stable or comfortable as it once did, a thorough suspension service can help protect your safety and prevent additional wear on other components. Our team at Christian Brothers Automotive Covington is here to inspect your suspension carefully, explain what we find, and complete approved work with attention to detail. You receive clear communication, quality parts, and the support of a strong warranty so you can drive away with confidence.
Whether you have started to notice bouncing, new noises, or a change in steering feel, we invite you to reach out and schedule a visit. We strive to make the process straightforward and respectful of your time, from the moment you call to the moment you pick up your keys.
To arrange your appointment or ask questions about your suspension, contact us online or call (985) 589-6164.
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FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.