What to Expect With a Pickens County Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do you make sure I only pay for repairs I really need?
We focus on careful diagnostics and clear communication so you only approve repairs that make sense for your vehicle. Our technicians start by identifying the true cause of a problem, rather than guessing or replacing parts without evidence. After the inspection, we review our findings with you in straightforward language, explain which items affect safety or reliability, and which issues can be monitored over time.
You receive an estimate that outlines the recommended work, expected costs, and the reasons behind each suggestion. We encourage questions and are happy to walk through options if you want to prioritize certain items. No repair work begins until you permit us, and our goal is for you to feel confident that every dollar you spend is going toward something your car genuinely needs.
What can I expect during my first visit to your shop?
During your first visit, you can expect a straightforward, neighborly experience from start to finish. We begin by listening to your description of any symptoms or concerns, and we confirm important details such as recent work performed elsewhere or changes you have noticed over time. Your vehicle then moves into an inspection or diagnostic stage, where our ASE-certified technicians evaluate the issue carefully.
Once we have a clear picture of what is happening, we prepare an estimate and sit down with you to discuss it. You will hear what we recommend, why it matters, and what it is expected to cost. If you choose to move forward, we will complete the work and stay in contact if anything changes. When you pick up your car, we review the repairs together and answer any questions so you leave with clarity about everything that was done.
Are your technicians trained to work on my type of vehicle?
Our technicians are ASE certified, which means they have demonstrated knowledge in key areas of automotive repair and continue to develop their skills over time. This training equips them to work on many different makes and models that drivers in Pickens County rely on each day. We also use manufacturer-quality equipment and current service information, which supports accurate testing and repair procedures.
When you bring in your vehicle, our team uses that combination of training and tools to approach your concern methodically. If there is ever a situation where additional information is helpful, we take the time to research and confirm best practices. Our goal is to handle your vehicle with the same level of care and attention we would want for our own.
How does your warranty on repairs work?
We back our work with an industry-leading warranty that reflects the confidence we have in our service. While specific terms can vary based on the type of repair and parts used, the purpose of the warranty is to give you added peace of mind after you leave our shop. If a covered concern arises related to the work we performed, you have support rather than facing the issue alone.
When we review your estimate and later your final invoice, we can explain how the applicable warranty protections relate to your visit. Our team wants you to understand how you are covered and to feel comfortable returning with questions. This approach is part of how we build long-term relationships with guests who count on us for ongoing car care.
Can you help me get to work or home while my car is in the shop?
Yes, we offer a complimentary shuttle service that can help you stay on schedule while your vehicle is with us. When you book your appointment, let our team know if you will need a ride, and we will discuss the options available for the time of your visit. Many guests use the shuttle to get to work, return home, or take care of other responsibilities nearby.
If you prefer to wait at the shop, we also provide a comfortable environment where you can relax, read, or catch up on tasks while your automotive service is completed. Whether you ride with our shuttle or stay on-site, our goal is to ensure that taking care of your car fits as smoothly as possible into your day.
What should I do if a warning light comes on or my car starts making a new noise?
If a warning light appears on your dashboard or you hear a new sound, it is best to pay attention and respond sooner rather than later. Some lights indicate issues that can quickly affect safety or cause additional damage if ignored, while others serve as early reminders about maintenance. The same is true for noises, a small rattle or squeal may be an early sign of something easier to address now than later.
You can call us and describe what you are seeing or hearing, including when it happens and how long it has been going on. Our team can help you decide whether the vehicle should be brought in promptly or scheduled for the near future. When you come to the shop, we perform diagnostics or inspections to identify the cause and then explain your options clearly before any work is done.
I had a bad experience at another shop. How are you different?
Many guests come to us after feeling rushed, confused, or pressured somewhere else, so we understand how important it is to rebuild trust. We put a strong emphasis on education and transparency, which means we walk you through what we find and why we believe a certain course of action is appropriate. You are encouraged to ask questions, see what we are seeing when possible, and take the time you need to decide.
Our values-driven approach and on-site owner and operators create a culture of accountability. We focus on building long-term relationships, not just completing a single repair. By listening carefully, explaining clearly, and standing behind our work with a solid warranty, we work to show you that auto repair can feel respectful, simple, and neighborly.
Schedule Your Automotive Service Today
If your vehicle is showing signs of trouble or it is simply time for routine care, our team is ready to help. At Christian Brothers Automotive Clemson, we provide dependable automotive repair with clear communication, careful diagnostics, and a genuine commitment to your safety and comfort on the road. We serve drivers throughout Pickens County who want a shop they can rely on for honest guidance and consistent workmanship.
When you contact us, we will help you schedule a visit, talk through any transportation needs, and explain what to expect during your appointment. Our ASE-certified technicians, welcoming environment, and values-based approach come together to make caring for your vehicle as straightforward as possible. We look forward to getting to know you and your car, and to being your trusted automotive partner in the years ahead.
To schedule your visit or ask a question about your vehicle, contact us online or call (864) 548-8573.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.