How Our Suspension Service Works
We keep the process straightforward so you always know where things stand.
- Step 1: Diagnosis. Our ASE-certified technicians inspect the suspension system and identify which components are affected, using advanced diagnostic technology to confirm findings before making any recommendations.
- Step 2: Review. We walk you through what we found and what your repair options are in plain language. No work begins until you understand and approve it.
- Step 3: Repair. We complete the work using manufacturer-quality equipment. Every covered repair is backed by the Nice Difference Warranty for 3 years or 36,000 miles.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Suspension Service for Every Make & Model
We service the drivetrain and suspension systems on all makes and models of cars, trucks, and SUVs. Whether you drive a compact sedan, a full-size pickup, or an SUV, our ASE-certified technicians have the diagnostic tools and training to accurately identify the problem before recommending a repair path.
If a specific repair falls outside what we can do well, we’ll tell you. Honest, transparent, and effective service means giving you the right answer, not just any answer.
Warning Signs Your Suspension Needs Attention
Suspension components wear gradually, which means handling can decline slowly before something more serious fails. Knowing what to watch for helps you catch problems before they compound.
Don’t ignore these symptoms:
- Excessive bouncing over bumps or rough pavement
- The front end dipping sharply when braking
- The vehicle riding lower on one side or sagging at the front or rear
- Uneven or accelerated tire wear
- A pulling or drifting sensation while steering
- Clunking or squeaking when turning or hitting bumps
Worn suspension components cause tires to wear unevenly and faster, adding replacement cost on top of the original repair. Left unaddressed, these problems can escalate into alignment issues and, in severe cases, reduced vehicle control. If any of these symptoms sound familiar, schedule a suspension service appointment in Cheyenne before the repair scope grows.
Key Suspension System Components
Understanding what each component does helps you follow the conversation when our technicians walk you through their findings. Here’s what the main parts of a suspension system do and how their condition affects your driving experience.
Shocks & Struts
Shock absorbers control how quickly the springs rebound after a bump, keeping tires in continuous contact with the road. Worn shocks produce excessive bounce and can reduce braking effectiveness. Struts combine the shock absorber and spring into a single structural unit and are used in the majority of passenger vehicles today. Struts generally last longer than shocks but still require periodic inspection.
Coil Springs
Coil springs carry the weight of the vehicle and absorb road impacts. When springs sag or weaken, ride height changes and handling balance shifts, affecting how evenly the tires contact the road and how the vehicle responds in turns.
Ball Joints & Control Arms
Ball joints connect the control arms to the steering knuckles, allowing the wheels to pivot when you steer. Worn ball joints produce clunking sounds and, in advanced cases, can contribute to loss of steering control. Control arms link the wheel hub and steering knuckle to the vehicle frame. When control arm bushings wear out, drivers typically notice vibration and imprecise steering response.
Tie Rods
Tie rods transmit steering input from the rack to the wheels. Loose or worn tie rods cause the vehicle to wander and produce accelerated wear on the inner or outer edges of the tires. They’re a small component with a direct connection to steering precision.
Schedule Your Suspension Service in Cheyenne
Suspension problems don’t resolve on their own. If something feels off, our team can inspect, diagnose, and walk you through your options without pressure or jargon. Call (307) 248-7647 or schedule online to set up your appointment at Christian Brothers Automotive Cheyenne.
We’re here when you need us. Call (307) 248-7647 or book online today.
Your Local Christian Brothers Amenities
FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.