A Simple Process, No Surprises
Bring your Audi in and we handle the rest in three straightforward steps: schedule an appointment, receive your Digital Vehicle Inspection, and review the findings with us before anything proceeds. No work begins without your approval.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Built for Audi’s Engineering
Audi builds complexity into every system, and that complexity rewards proper tooling and knowledge. A few systems worth understanding:
- Quattro all-wheel drive is a signature system across much of Audi’s lineup, requiring careful attention during drivetrain and suspension service.
- TFSI turbocharged engines use direct injection, which can allow carbon buildup on intake valves over time, a common maintenance consideration specific to this design.
- S tronic-style dual-clutch transmissions call for precise fluid service intervals that differ from conventional automatics.
- MMI electronics (Audi’s multi-media interface system) require specialized diagnostic software to read fault codes and service components accurately.
Our OEM-level diagnostic software communicates with these systems directly.
Audi Services at Christian Brothers Automotive Castle Hills
From routine maintenance to complex repair, here’s what we offer for Audi vehicles:
- Oil changes using manufacturer-recommended fluids
- Brake service and ABS diagnostics
- Engine and transmission repair
- Suspension and steering inspections
- Electrical system diagnostics
- Timing belt and water pump replacement
- Factory-scheduled maintenance and tune-ups
- Check engine light troubleshooting
Audi owners in Carrollton, Lewisville, and The Colony can schedule service at Christian Brothers Automotive Castle Hills and take advantage of our complimentary shuttle service to keep your day moving while your vehicle is in our care. Call (972) 770-4837 to book an appointment.
Does Servicing Your Audi at an Independent Shop Affect Your Warranty?
This is one of the most common questions we hear, and the short answer is no. Under the federal Magnuson-Moss Warranty Act, enforced by the Federal Trade Commission, a manufacturer can’t void your vehicle’s warranty simply because you had maintenance or repairs performed at an independent shop rather than a dealership. The manufacturer would have to demonstrate that the independent work or part actually caused a specific failure before a warranty claim can be denied on those grounds.
The best protection on your end is thorough documentation. Keeping itemized service records with dates, mileage, and parts used gives you a clear history if a warranty question ever comes up.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"Will and Brad have wonderful customer service. i have had several items taken Care of by the castle hills location And have Always been satisfied. My Alternator was replaced at a much lower cost than i was expecting and they even Returned My car to me when"
- Susan raiford