What to Expect With a Dane County Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do you make sure I am not overcharged?
We provide clear estimates before any work begins and explain each line in everyday language. Our team walks through what is urgent and what can wait, so you can decide what fits your budget. We only proceed with repairs you have approved.
What qualifications do your technicians have?
Our technicians are ASE-certified and complete ongoing training to stay current with changing vehicle technology. They use manufacturer-quality diagnostic equipment to evaluate concerns accurately. This combination of training and tools helps us care for a wide range of vehicles with confidence.
How long will my car repair usually take?
Repair time depends on the type of service, parts availability, and the condition of your vehicle. Simple maintenance can often be completed more quickly, while complex repairs may take longer. We discuss timing up front and keep you updated if anything affects the schedule.
What kind of warranty do you offer on repairs?
We offer an industry-leading warranty on qualifying repairs that reflects how strongly we stand behind our work. Specific coverage and duration can vary by service, so our team explains the details for your repair before you approve it. This gives you clear expectations and added peace of mind.
What happens if you find more issues during service?
If we find additional concerns while working on your vehicle, we pause and contact you. We explain what we discovered, how it affects safety or performance, and what your options are. No extra work is done without your approval, so you stay in control.
If you are dealing with car trouble or looking for a trustworthy place for routine care, our team is ready to help. We strive to provide automotive service that keeps you informed, respects your time, and supports the long-term health of your vehicle here in Dane County.
Call (608) 912-3848 or contact us online to schedule your visit with Christian Brothers Automotive Waunakee today.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.