From Drop-Off to Done: How BMW Service Works at Our Shop
Schedule online or by phone, whichever works for you. After drop-off, our technicians run diagnostics and a full inspection using OEM-level equipment. A service advisor walks you through every finding before any work proceeds. Most services can be completed the same day, depending on parts and availability.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Timing Belt & Water Pump Service for BMW Interference Engines
Some BMW engines use an interference-engine design, meaning a timing belt or water pump that fails past its service interval can cause serious internal engine damage. Our Digital Vehicle Inspection tracks those intervals and flags them during every visit, so the recommendation surfaces before it becomes an emergency. It’s one detail that’s easy to miss and expensive to ignore.
OEM-Level Diagnostics & BMW-Specific Training
German manufacturers use proprietary diagnostic protocols that generic OBD-II scanners can’t fully access. Our OEM-level diagnostic software reads complete system data across the European makes we service, including BMW: pulling fault codes, resetting service indicators, and supporting repairs that require manufacturer-grade access to powertrain, ABS, and adaptive systems like VANOS variable valve timing.
Our technicians receive brand-specific training and stay current on manufacturer standards for the vehicles they work on. When your BMW calls for a specific engine oil grade, transmission fluid, or coolant formulation, we use the manufacturer-required spec rather than a universal substitute. Precision-engineered components depend on the right fluid, and using the wrong one can accelerate wear and affect manufacturer warranty coverage.
Free Shuttle Service and after-hours key drop-off are available so the repair fits your schedule, not the other way around. Call (662) 203-9441 or schedule online to bring your BMW to Christian Brothers Automotive Southaven in Southaven.
Visits include a free Courtesy Inspection covering lights, brakes, suspension, tires, and battery. You leave knowing the full picture of your vehicle’s condition, not just the issue you came in for. If you carry an extended warranty, Christian Brothers Automotive Southaven works with all major extended warranty providers to make covered repairs as straightforward as possible.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I had to drop off my vehicle for an oil change and to have the check engine light checked. I was called about the vehicle and was able to leave it there, because we went out of town. My oil was changed and a diagnostic was run on my vehicle as requested. C"
- L. Moore