What to Expect With a Fuel System Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do I know if I need a new fuel pump or just diagnostics?
The only reliable way to know whether you need a new fuel pump is to start with proper diagnostics. Many symptoms that seem like a failing pump, such as hard starting or stalling, can also come from issues in the ignition system, sensors, or electrical circuits. At Christian Brothers Automotive Sandy Springs, our ASE-certified technicians listen to your description of the problem, then use testing equipment to check fuel pressure, electrical supply to the pump, and other related components.
If testing confirms that the pump is not delivering the correct pressure or is not operating as it should, we will explain why replacement is recommended and review an estimate with you before any work begins. If the pump is functioning correctly, we continue to investigate until we find a more accurate cause. This approach helps avoid unnecessary replacement and keeps the focus on what your vehicle truly needs.
Is it safe to keep driving if my car is stalling or losing power?
In many situations, frequent stalling or sudden loss of power can create safety concerns, especially in heavy traffic or on the highway. If your vehicle stalls while driving around Sandy Springs or struggles to maintain speed, it is usually best to limit driving and have it inspected as soon as possible. A fuel pump or injector problem that causes the engine to shut off unexpectedly may put you and others at risk if it happens in an intersection or during a merge.
We understand that you may still need transportation. If the symptoms are minor and occasional, some drivers choose to make a short trip directly to a repair facility. When symptoms are severe, such as repeated stalling or the engine refusing to start, arranging a tow is often the safer choice. Our team can help you decide on the next step when you call and describe what the vehicle is doing.
How long does fuel pump or fuel injector repair usually take?
The time required for fuel pump or injector repair depends on several factors, including your vehicle’s make and model, how the components are installed, and whether we need to order parts. In many cases, diagnostics can be completed the same day, and some repairs are finished within a day as well. More involved jobs, or situations where additional issues are discovered, can take longer.
When you bring your vehicle in, we provide an estimated timeline based on what we see and what the manufacturer calls for in terms of labor. If anything changes during the process, we will contact you to explain why and update you on the schedule. To help you manage your day while we work, we offer a clean waiting area and, in many situations, complimentary shuttle services so you can get to work, school, or home nearby.
Can your team explain my fuel system issues in terms I can understand?
Yes. Helping you understand what is happening with your vehicle is a core part of how we serve our guests. Fuel systems can seem complicated, but our technicians and service staff work to break information down into everyday language. We often describe how components like the fuel pump and injectors work together, and we relate our findings to the specific symptoms you noticed.
If it is helpful, we may point out parts of the vehicle or use visuals to show what we are talking about. We invite questions and do not rush through explanations, because we want you to feel confident before you approve any repair. This focus on education reflects our guiding principle to treat you like a neighbor and to care for your vehicle as if it were our own.
What kind of warranty do you offer on fuel system repairs?
Christian Brothers Automotive Sandy Springs backs qualified repairs with an industry-leading warranty that reflects our confidence in the quality of our workmanship and parts. While specific terms are consistent across the Christian Brothers Automotive network, the practical result is that you have additional protection if a covered component or repair concern arises within the warranty period. We are happy to explain how this coverage applies to fuel pump or injector work on your particular vehicle.
Before you approve any repair, our team can review the warranty details relevant to that service so you know what to expect. Combined with our focus on accurate diagnostics and clear communication, this warranty is one more way we work to provide peace of mind when you invest in important fuel system repairs.
Do I need an appointment for fuel injector repair, or can I just bring my car in?
We recommend scheduling an appointment whenever possible so we can plan time for thorough diagnostics and minimize your wait. That said, we understand that fuel system issues do not always follow a schedule. If your vehicle suddenly develops symptoms that concern you, you can contact us to see how soon we can take a look, and we will do our best to accommodate you.
Calling ahead allows us to gather basic information about your vehicle and symptoms, and to let you know what to expect when you arrive. Whether you have an appointment or a more urgent need, our team will work to provide clear timelines and to help arrange shuttle transportation when available so your day is disrupted as little as reasonably possible.
Can you help if I am not sure whether the problem is with my fuel pump or something else?
Yes. You do not need to know which specific component is failing before you visit us. Your role is to describe what you are experiencing, such as how the vehicle starts, whether it stalls, any unusual sounds, or changes in performance or fuel economy. From there, our technicians use a combination of diagnostic tools and experience to narrow down the possible causes.
Sometimes fuel delivery is the issue, and other times the real problem lies in the ignition, sensors, or another system entirely. We will share what we find, explain which components are involved, and review the options with you. Our aim is to take the guesswork out of the process so you can focus on making decisions that are right for you and your vehicle.
Schedule Fuel System Service With Our Team
You do not have to live with constant worry about whether your car will start or stay running. If you suspect a fuel-related problem, our team at Christian Brothers Automotive Sandy Springs can inspect your vehicle, confirm what is going on, and outline clear next steps. Whether the solution involves fuel injector repair that drivers can rely on or another fuel system service, we work to make each part of the process understandable and manageable.
When you choose us for fuel pump replacement in Sandy Springs that drivers receive careful diagnostics, helpful communication, and the backing of an industry-leading warranty. We know your time and safety matter, and we strive to provide a welcoming atmosphere, convenient shuttle options, and honest recommendations every time you visit.
To schedule fuel system diagnostics or repair, contact us online or call (770) 230-1759 today.
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FAQs
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Q. "Why is my engine making bucking sounds when I drive?"The fuel system is a good place to investigate first whenever your engine starts to give you problems. The two most common issues we see are clogged fuel filters and damaged fuel pumps. Both of these will harm your engine if not taken care of promptly.
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Q. "What are fuel filters?"Fuel injectors are easily clogged due to their small openings. They are susceptible to the dirt particles that your car drives through on the road. It’s important that the fuel remains clean and free of dirt so that it can be easily sent to the engine. The fuel filters ensure the fuel is protected from dirt. Typically, filters are made from a paper material that is thrown away and replaced when it becomes too dirty or worn out. Sometimes, cars will have filters that use a mesh material. These can be washed and then put back in the vehicle.
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Q. "How do fuel filters affect the fuel pump?"Clogged fuel filters make it hard for the fuel pump to deliver gas to the engine. If the filter is blocked with dirt, the pump has to work a lot harder to pump the fuel. This will cause it to wear out and unable to perform over time.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"As always, service and staff was perfect! Skylar helped me today and answered all my questions and very welcoming. I will continue to do business with sandy springs! Thank you so much!"
- Diane