What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How long does a car diagnostic test usually take?
A typical car diagnostic test usually takes about one to two hours, depending on the issue. Some problems are straightforward, while others require additional testing or a road test. We let you know our best estimate when you arrive and keep you updated if more time is needed.
Will you explain the diagnostic results before any repairs?
Yes, we always review diagnostic results with you before any repairs are started. Our technicians explain what we found in everyday language, discuss how it affects your vehicle, and answer your questions. You see the recommended options and estimates so you can decide what to approve.
Do I have to do repairs with you after the diagnostic?
No, you are not required to complete repairs with us after a diagnostic. We provide our findings, recommendations, and estimates, then you decide how to move forward. If you choose us for repairs, we are grateful, and we stand behind our work with an industry-leading warranty.
Is it safe to drive with my check engine light on?
Sometimes a check engine light indicates a minor issue, but it can also signal problems that may harm your engine or affect emissions. If the light is flashing, you should avoid driving and contact us as soon as possible. When in doubt, scheduling a diagnostic is the safest choice.
Can I wait at the shop during my diagnostic?
Yes, many guests choose to wait in our comfortable lobby while we perform their diagnostic. If your schedule is tight, you can ask about our shuttle options instead. We want your visit to fit smoothly into your day, whether you stay on-site or head to another nearby stop.
Schedule Your Diagnostic With A Team You Can Trust
If your car is telling you something is wrong, you do not have to figure it out alone. Bringing your vehicle to Christian Brothers Automotive Polaris for a car diagnostic test gives you clear answers from ASE-certified technicians who take time to explain what they find and what it means for you.
We combine thorough testing, manufacturer-quality equipment, and an industry-leading warranty with a people-first approach that treats you like a neighbor. Whether you are in Columbus or nearby areas such as Westerville, we work to make your visit convenient, respectful, and informative so you can get back on the road with confidence.
To schedule your diagnostic or ask a question, contact us online or call (614) 665-7008.
FAQs
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Q. "What does computer diagnostics test in my vehicle?"It tests the important components of your vehicle such as brakes, engine, transmission, etc. This allows for an accurate diagnosis of your vehicle and saves time and money for both you and the technician.
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Q. "How long does it take for computer diagnostics to be completed?"Computer diagnostics only take a few minutes to diagnose any problems within your vehicle. However, the time to repair these problems will range. Your local Christian Brothers can perform a diagnosis for you and will be able to give you a time estimate to repair your vehicle.
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Q. "How often do I need a computer diagnostic?"This varies. Whenever you take your car in for scheduled maintenance or if your vehicle is having issues, we will run a diagnostic to determine any issue with your vehicle
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.