What to Expect During Diesel Service
Before you make a repair decision, we document the concern, inspect and test the vehicle, and review our recommendations with you.
1. Describe the Vehicle’s Symptoms
Tell us when the problem began, when it occurs, and whether you’ve noticed warning lights, smoke, unusual sounds, or changes during starting or acceleration. Details about towing, commuting, and work use can also provide valuable context.
2. Review the Inspection Findings
We perform the appropriate diagnostics and inspections for the reported concern. A Digital Vehicle Inspection can include photos, recommendations, and an estimate, allowing you to see what our technicians observed.
3. Approve the Next Step
We explain the findings and answer your questions before moving forward. We don’t perform any service without your approval. Depending on the vehicle’s diagnostic needs and parts availability, approved work may be completed or scheduled for a later date.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Dependable Performance for Daily Driving, Work & Towing
Your vehicle may handle everyday transportation one day and towing or job-site travel the next. Starting and power problems become especially disruptive under load or on a demanding schedule. An evaluation can clarify whether a concern needs immediate attention or can be monitored or scheduled.
A Transparent Diesel Repair Experience
Technical testing matters, but so does understanding what the results mean. We explain what we found, why it matters, and which recommendations deserve priority before asking you to make a decision.
Our approach includes:
- Qualified technicians: ASE-certified technicians use manufacturer-quality equipment for vehicle diagnostics and repairs.
- On-site accountability: Owner/operators are present at the location and involved in the customer experience.
- Convenient transportation: Complimentary shuttle service can keep your day moving while your vehicle is at our shop.
- Warranty coverage: Qualifying work performed at our store is covered by the 3-year/36,000-mile Nice Difference Warranty, whichever occurs last.
Bring Your Diesel Vehicle to Our Shop
Bring your vehicle to our shop for an in-person evaluation, documented findings, and a clear explanation of the available next steps. If work is recommended, we review it with you and wait for your approval before moving forward.
Signs Your Diesel Vehicle Needs an Evaluation
Persistent or worsening changes in starting, engine response, fuel economy, sound, or exhaust appearance deserve attention. Routine maintenance also includes monitoring fluids, filters, leaks, warning lights, and overall drivability.
Schedule an evaluation when you notice:
- Hard starting: The engine cranks longer than usual or requires repeated attempts to start.
- Reduced power: Acceleration or engine response has changed, particularly under load.
- Persistent warning lights: A dashboard light remains on or returns after being cleared.
- Unusual smoke: Exhaust smoke becomes heavier, changes color, or appears under new operating conditions.
- New engine noises: Knocking, rattling, whistling, or other unfamiliar sounds develop.
Our courtesy inspections also cover major vehicle systems, including lights, brakes, suspension, tires, and the battery.
What Diesel Diagnostics May Need to Examine
Drivability concerns can involve several connected systems. A warning light or reduced-power condition indicates an operating problem, but it doesn’t identify the cause on its own. Testing is needed to determine which system requires attention.
Common diagnostic categories include:
- Fuel system: Fuel delivery concerns can affect starting, acceleration, engine response, and fuel economy.
- Air intake and turbocharger: The turbocharger uses exhaust energy to supply additional air to the engine, so airflow changes can affect power.
- Starting system: Batteries, electrical connections, and other starting components can contribute to slow cranking or no-start conditions.
- Emissions system: Sensors and emissions-related components can trigger warning lights or reduced-power operation.
Prepare for Your Diesel Service Appointment
Details to Share Before an Evaluation
The conditions surrounding a symptom can provide useful diagnostic context. Before your appointment, gather any details that may help us document the concern.
- Note when the symptom began and whether it has changed over time.
- Identify whether it occurs during starting, acceleration, towing, idling, or another condition.
- Record which warning lights are present and whether they remain on.
- Describe any smoke, odor, leak, vibration, or unusual sound you’ve noticed.
Testing may lead to a recommended repair, further diagnosis, continued monitoring, or work scheduled around parts availability. We can explain the findings and your options before performing any approved service.
Schedule Diesel Repair in Murfreesboro
Contact us with the symptoms you’ve noticed, how you use the vehicle, and when the problem occurs. We can arrange an appointment and provide recommendations based on the inspection and diagnostic results.
Call (615) 942-0431 to schedule your diesel service appointment with Christian Brothers Automotive Murfreesboro.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I have been going to Christian Brothers for years. They are very dependable, trustworthy and do excellent work on my car ."
- Sandra Ploucher