How Our Fleet Service Process Works
Our process separates inspection findings, recommendations, approvals, and scheduling so you can make informed decisions for each vehicle.
- Appointment Scheduling: Contact us to discuss the vehicle and arrange an appointment.
- Diagnostics and Inspections: Our technicians inspect the vehicle and use equipment comparable to manufacturer diagnostic equipment when needed.
- Digital Documentation: A Digital Vehicle Inspection can include photos and videos of findings. You receive a Digital Vehicle Inspection Report and Estimate outlining identified needs and recommendations.
- Review and Approval: Review the information on a smartphone or discuss it with a service advisor. We don’t perform work without permission.
- Work Performed or Scheduled: Approved service is completed or arranged based on the vehicle’s needs and the agreed next step.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Fleet Maintenance for Cars, Vans, & Work Vehicles
Sales teams, service businesses, nonprofit organizations, and other operations may depend on vehicles with different mileage and usage patterns. A fleet might include passenger cars, service vans, light-duty trucks, or a mix of vehicle types.
The right maintenance approach depends on manufacturer requirements, operating conditions, vehicle use, and the operational cost of an interruption. Contact our shop to confirm service eligibility for your specific vehicle types and sizes.
Clear Findings & Permission-Based Repairs
Christian Brothers Automotive Midway is locally owned and operated. Our ASE-certified technicians explain inspection findings, options, and recommendations in understandable terms, while an on-site owner/operator provides direct accountability.
Our complimentary shuttle service can reduce disruption while a vehicle is being serviced. Covered work also carries Christian Brothers Automotive’s 3-year/36,000-mile warranty, honored at any Christian Brothers Automotive location according to applicable warranty terms.
Proactive Maintenance That Supports Daily Operations
Proactive maintenance addresses recurring service needs before they cause unplanned interruptions. Oil changes, tire rotations, inspections, and manufacturer-recommended maintenance can be coordinated according to mileage, vehicle condition, and operating demands.
Inspections may also uncover developing issues that require condition-based repairs. Our Dallas fleet service process gives decision-makers documented information before they authorize work or schedule a later appointment.
Maintenance & Repair Coverage for Commercial Fleets
We provide maintenance, diagnostics, and repairs for many commonly used business vehicles. Because fleet composition varies, we’ll confirm whether we can accommodate each vehicle before service.
Available service categories include:
- Oil changes and routine maintenance
- Brake inspections and repairs
- Tire rotations and replacements
- Engine diagnostics and services
- Transmission services
- Exhaust system services
Service decisions should reflect the manufacturer’s maintenance schedule, mileage, driving conditions, vehicle age, and inspection findings. We explain the recommended work and provide an estimate before you decide how to proceed.
Plan Service for Your Dallas Business Vehicles
Tell us about your organization, vehicle types, recurring maintenance needs, and current repair concerns. From our Dallas location, we serve businesses and organizations in Dallas, Carrollton, and Plano. We’ll explain our findings and recommendations before you authorize any work.
What to Confirm Before Choosing a Fleet Service Provider
Look for a provider with a clear diagnostic process, preventive vehicle maintenance coverage, documented recommendations, and a defined repair approval process. Consistent communication is especially important when different people manage vehicle use, scheduling, and authorization.
Before scheduling, ask the local shop to confirm:
- Eligibility for your vehicle types and sizes
- Commercial account setup requirements
- Recurring appointment availability
- Billing and payment arrangements
- Pickup, drop-off, and shuttle options
- Warranty coverage for proposed work
Be prepared to share vehicle counts, makes and models, typical mileage, service history, and current concerns. These details allow us to determine whether our capabilities fit your operation and recommend the next step.
Call (972) 512-0624 to speak with Christian Brothers Automotive Midway about Fleet Services for your organization.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.