What to Expect With a Mesa Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How will you explain what my car needs?
We review our findings with you in plain language and avoid unnecessary jargon. Our team walks through what we saw, why it matters, and what your options are. You can ask as many questions as you like, and we will not move forward until you feel comfortable.
Can I get an estimate before you start repairs?
Yes, we prepare an estimate and review it with you before any repair work begins. You will see expected parts and labor costs and can decide which services to approve. If anything changes during the job, we will contact you first to discuss options.
What kind of warranty do you offer on repairs?
We offer a strong warranty on eligible repairs, which is explained at the time of service. The specific coverage can vary by service and part, and our team outlines how it applies to your visit. Our goal is to give you confidence long after you leave our shop.
Will your team help me get back to work or home?
For many visits, we can provide a complimentary shuttle service, depending on distance and availability. When you schedule your appointment, let us know your needs so we can plan. Our goal is to reduce disruptions to your day while your car is with us.
Are your technicians qualified to work on my vehicle?
Yes, our technicians are ASE-certified and trained to work on a wide range of modern vehicles. They use manufacturer-quality diagnostic tools and repair procedures. This combination of training and equipment supports accurate diagnosis and careful workmanship on your car.
Schedule Your Visit With Christian Brothers Automotive McQueen and Guadalupe
If your vehicle is showing signs of trouble or it is time for routine maintenance, we are ready to help. Our team pairs thorough automotive service with clear communication, so you know what your car needs and why. We work to make each visit respectful of your time, budget, and safety.
From ASE-certified technicians and manufacturer-quality equipment to a strong warranty and complimentary shuttle services, we focus on details that matter to drivers in Mesa. When you are ready to plan your next visit, reach out, and our team will help you schedule a time that works.
Call (480) 744-6073 or contact us online to schedule your appointment today.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.