What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How long does a car diagnostic test usually take?
Most diagnostic visits take between one and two hours, depending on the issue and what we find. Some concerns are straightforward, while others require additional testing or a test drive. We keep you updated on timing and let you know if we expect the visit to run longer.
How much will my car diagnostic check cost?
Diagnostic costs depend on the type of concern and the time involved. We explain our diagnostic fee upfront so you know what to expect. If repairs are needed, we provide a clear estimate and review it with you before any additional work is started.
Will you explain the results in plain language?
Yes. Our technicians and service staff explain diagnostic results in everyday terms, not technical jargon. We review what we found, what it means for your vehicle, and what your options are. You can ask as many questions as you like until you feel comfortable deciding.
Do I have to do repairs right after the diagnostic?
No. We share our recommendations and help you understand which items are most urgent and which can wait. You are never required to approve repairs on the spot. We want you to have the information you need to plan based on safety and your budget.
What if the problem comes back after repairs?
If an issue returns after repairs related to your diagnostic visit, we want to see the vehicle again. Our industry-leading warranty applies to qualifying work and reflects our commitment to stand behind our service. We review the situation with you and work to address any concerns.
If you are noticing new warning lights, sounds, or changes in how your vehicle drives, you do not have to figure it out alone. A professional car diagnostic test can give you clear answers and a practical path forward. Our team is ready to help you understand what your car needs and why.
To schedule your appointment or ask a question about diagnostics, contact us online or at (803) 302-4351.
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FAQs
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Q. "What does a vehicle test do?"
Today’s vehicles are more advanced than ever. They’re essentially computers on wheels, with complex systems controlling everything from performance and safety to comfort and efficiency. When a warning light comes on or something feels off, our testing process takes a deep dive into these systems to identify the real issue, not just a surface-level code. This thorough approach goes far beyond a quick parts-store scan and helps ensure repairs are accurate, effective, and long-lasting.
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Q. "How long does a vehicle test take?"We believe in doing things right, not rushing through them. While some tests can be completed quickly, others take more time, depending on the concern. Our priority is accuracy, so you can feel confident in the results and the next steps. We’ll always keep you informed along the way, giving you peace of mind on the road to the people and places that matter most.
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Q. "When should I get a vehicle test?"
Vehicle testing is essential anytime a warning light comes on, your vehicle feels different, or during routine maintenance visits. Regular testing helps catch small issues before they become bigger problems, keeping your car safe, reliable, and running at its best.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"To quote andy Griffin “these guys are good.” From the time we made appointments on the telephone, dropping Off our 2 vehicles and picking the 2 vehicles up was a very good experience. Fantastic customer service. Check engine light was on in the"
- Gordon M.