Scheduling is simple. Book online or call (512) 669-5363, and here’s what to expect from there.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Amenities During Your Visit
We want your time here to be as easy as possible. Complimentary shuttle service is available for many appointments so you can carry on with your day while we work. The waiting area is welcoming and comfortable, with free Wi-Fi available if you prefer to stay on-site.
What Happens During a Mercedes-Benz Service Visit
Before any diagnostic work begins, our technicians ask about the symptoms you’ve noticed, your vehicle’s recent service history, and your typical driving habits. That conversation shapes how we approach the inspection and helps us catch issues that data alone might not surface.
Once diagnostics are complete, we walk you through what we found. No repair work proceeds until you’ve reviewed the findings and approved a written estimate.
Ready to schedule? Call (512) 669-5363 or book online at Christian Brothers Automotive Lakeway and we’ll take it from there.
Local Driving Conditions That Affect Mercedes-Benz Maintenance
The roads around Lakeway put a specific kind of wear on vehicles. Ranch Road 620 and Highway 71 both involve frequent transitions between stop-and-go traffic and open highway speeds, which cycles brake components and transmission systems harder than steady highway driving does. The hilly terrain around Lake Travis adds consistent load to brakes and transmissions on descents, compressing the intervals at which those systems need attention.
Texas summer heat accelerates coolant degradation and puts additional strain on cooling system components. Mercedes-Benz factory maintenance schedules are calculated using onboard condition-based service data, but local heat exposure and driving patterns can push wear beyond what those intervals anticipate. Staying ahead of cooling system and brake fluid service matters more here than it would in a milder climate.
Do You Have to Use a Dealership to Keep Your Mercedes-Benz Warranty?
No. Under the Magnuson-Moss Warranty Act, vehicle owners aren’t required to have service performed at a dealership to maintain their new-vehicle warranty, as long as services are completed correctly and documented. Our ASE-certified technicians and manufacturer-quality equipment allow us to perform and document factory-recommended maintenance to that standard. Bring your service records and we can help keep yours current.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.