Our service process is designed to keep you informed and in control from the moment you arrive. Before any diagnostic or repair work begins, a technician reviews your concerns and pulls your vehicle’s service history. You’ll know what we’re doing, why we’re doing it, and what it will cost before a single wrench turns.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Our Warranty Backs Every Exhaust Repair
Most exhaust system repairs at Christian Brothers Automotive Lakeland are covered by the Nice Difference Warranty: 3 years or 36,000 miles, whichever occurs last. We present the full scope and cost of all work for your approval before anything begins, because that’s how a neighbor treats a neighbor.
Exhaust System Warning Signs & How It Works
Exhaust problems announce themselves in a few distinct ways. Catching them early keeps a manageable repair from turning into a larger one.
Warning signs that your exhaust system needs attention:
- Rumbling or hissing during acceleration often points to an exhaust leak or muffler problem
- Rattling at startup or idle can indicate a broken or failed exhaust hanger
- Declining fuel economy without an obvious cause may signal a restriction or leak affecting engine efficiency
- Fumes, unusual smells, or drowsiness inside the cabin are serious symptoms requiring immediate inspection, as they may indicate exhaust gases entering through a leak
- Visible rust, cracks, or soot marks on undercarriage components are early signs of exhaust system wear
The Major Components of Your Exhaust System
The exhaust system is a chain of connected components. When one fails, the effects travel through the rest of the system.
Exhaust Manifold
The exhaust manifold bolts directly to the engine and collects combustion gases from the cylinders, channeling them into the rest of the system. Cracks or warping in the manifold are a common source of exhaust leaks close to the engine.
Catalytic Converter
The catalytic converter transforms harmful gases, including carbon monoxide, hydrocarbons, and nitrogen oxides, into less harmful substances before they exit the tailpipe. A sulfur or rotten-egg smell from the exhaust is a common sign the catalytic converter is failing.
Oxygen Sensors
Oxygen sensors monitor the composition of exhaust gases and relay that data to the engine control system. When a sensor fails, the engine can’t optimize combustion efficiently, which typically shows up as reduced fuel economy and a check engine light.
Muffler
The muffler dampens the noise generated by engine combustion and helps regulate exhaust flow before gases exit through the tailpipe. A failing muffler is one of the most audible exhaust problems, producing a deep rumble or loud roar.
Pipes & Hangers
Exhaust pipes route gases from the manifold through the catalytic converter and muffler to the tailpipe. Rubber hangers hold the system against the undercarriage. Broken hangers allow pipes to shift and contact other components, creating rattles and accelerating wear.
When any component fails, it can create exhaust backpressure that reduces engine power, increases fuel consumption, or allows harmful gases to enter the cabin. A full exhaust system inspection identifies which component is responsible and what the correct repair involves.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.