What to Expect at Your BMW Service Appointment
Our three-step process keeps you informed and in control from the moment you arrive.
Schedule an Appointment
Call us at (901) 589-5127 or book online. We’ll confirm a time that works for you and let you know what to expect.
Digital Vehicle Inspection
During your visit, we perform a free Digital Vehicle Inspection (DVI) that includes photos of your BMW’s key systems. The DVI gives you a clear, visual record of your vehicle’s condition rather than a verbal summary you have to take on faith.
Review & Approve Before Work Begins
Our technicians explain what they found and what they recommend in straightforward language. No work is performed until you’ve reviewed the findings and given your approval.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
BMW Engineering Requires More Than a Standard Approach
Modern BMW models are built around turbocharged engines and sophisticated electronic control modules that communicate across multiple onboard systems. Diagnosing them accurately requires equipment capable of reading BMW-specific fault codes, not just generic OBD-II data. Our diagnostic tools are up to the task.
Many BMW models also use run-flat tires paired with tire pressure monitoring systems. Run-flat service isn’t the same as conventional tire work. It calls for specific knowledge of how those systems interact, and that’s something our team accounts for during every inspection.
Knowing When Your BMW Needs Attention
BMW vehicles communicate maintenance needs in several ways. Understanding those signals can help you catch issues before they become costly repairs.
BMW’s dashboard systems display condition-based service alerts and warning icons when maintenance is due. Beyond those alerts, unusual noises, fluid leaks, or handling issues such as pulling or vibration are signs worth investigating. Memphis summers add their own demands: heat and humidity accelerate wear on cooling systems, batteries, and air conditioning components, and stop-and-go traffic takes a steady toll on brakes, suspension, and tires.
If something feels off or a warning light appears, don’t wait to have it checked. Catching a cooling system issue or a worn brake component early can often cost less than addressing the downstream damage.
Our complimentary shuttle service means you don’t have to rearrange your day around a service appointment. Drop off your BMW and let us handle the rest. Call (901) 589-5127 or use our online contact form to schedule your visit with Christian Brothers Automotive Lakeland.
Common BMW Models We Service
We work on the full range of BMW passenger and performance vehicles, including the 3 Series, 5 Series, X Series SUVs, and the performance-focused M Series.
M Series and other performance-oriented BMWs accumulate brake and suspension wear faster than typical commuter vehicles. Higher cornering loads, more aggressive braking, and stiffer suspension components all contribute, which makes regular inspection intervals more important, not less. Our technicians understand those differences and factor them into every recommendation.
Whether you drive a daily-use 3 Series or a weekend M4, your BMW deserves service from technicians who know what they’re looking at. That’s what we provide at Christian Brothers Automotive Lakeland.
Your Local Christian Brothers Amenities
FAQs
-
Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
-
Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
-
Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
-
Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
-
Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
-
Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
-
"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.