What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How long does a car diagnostic test usually take?
A typical diagnostic visit takes part of a day, although timing can vary based on the issue and how complex the testing needs to be. We discuss timing when you schedule, keep you updated during the process, and offer shuttle service to help you manage your day.
Do I really need a diagnostic if my car still drives fine?
It is usually wise to check warning lights or new symptoms even if the car seems to drive normally. Many problems start small before they become noticeable. A diagnostic helps identify issues early, which can support safety and may help you avoid more extensive repairs later.
Will you explain my diagnostic results in plain language?
We always review your diagnostic results in clear, everyday language. Our technicians and service staff take time to explain what we found, why it matters, and which items are most important. We encourage questions so you can feel confident about any decisions you make.
What happens after you finish the car diagnostic check?
After the diagnostic, we sit down with you, go over the findings, and provide a written estimate for any recommended repairs. We explain what is urgent, what can wait, and answer your questions. You decide how to proceed, and we respect your choices without pressure.
Can I leave my car and get a ride while you test it?
Many guests leave their vehicle with us for diagnostic testing. We offer complimentary shuttle service to help you get to nearby home, work, or other destinations while we evaluate your car. Our team coordinates pickup once your diagnostic and any approved work are complete.
To schedule a car diagnostic check Memphis drivers can trust, contact us online or call (901) 589-5127 today.
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FAQs
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Q. "What does a vehicle test do?"
Today’s vehicles are more advanced than ever. They’re essentially computers on wheels, with complex systems controlling everything from performance and safety to comfort and efficiency. When a warning light comes on or something feels off, our testing process takes a deep dive into these systems to identify the real issue, not just a surface-level code. This thorough approach goes far beyond a quick parts-store scan and helps ensure repairs are accurate, effective, and long-lasting.
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Q. "How long does a vehicle test take?"We believe in doing things right, not rushing through them. While some tests can be completed quickly, others take more time, depending on the concern. Our priority is accuracy, so you can feel confident in the results and the next steps. We’ll always keep you informed along the way, giving you peace of mind on the road to the people and places that matter most.
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Q. "When should I get a vehicle test?"
Vehicle testing is essential anytime a warning light comes on, your vehicle feels different, or during routine maintenance visits. Regular testing helps catch small issues before they become bigger problems, keeping your car safe, reliable, and running at its best.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.