What to Expect With a Glendale Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do you make sure I am not overcharged?
We provide clear estimates and explanations before any work begins. Our team shows you what we found, explains why a service is recommended, and gets your approval first. If something changes, we will contact you before proceeding. You stay in control of the decisions at every step.
What happens if you find more issues during my service?
If we uncover additional concerns, we will call you to explain what we found and how it affects safety or reliability. We review options, including what can wait, and update the estimate only if you approve. We do not move forward with extra work without your permission.
How long will my car typically be in the shop?
Timing depends on the type of service and parts availability. Many maintenance visits are completed the same day, while larger repairs can take longer. We discuss expected timing when you schedule and again after diagnosis, and we offer a shuttle to help you manage your day.
What kind of warranty do you offer on repairs?
We offer an industry-leading warranty on most repairs, which provides added peace of mind after you leave. Specific coverage can vary by service and part, so our team reviews general terms with you during your visit. Our main goal is for you to feel supported after the work is done.
How do your values affect how you treat customers?
Our guiding principle is to love your neighbor as yourself. In practice, that means we explain things clearly, recommend what we would choose for our own vehicles, and respect your time and budget. We focus on building long-term relationships through honesty, kindness, and consistent service.
Schedule Your Auto Service Today
If your vehicle is making a new sound, showing a warning light, or simply due for maintenance, our team is ready to help. When you choose the auto repair near Glendale for clear communication and careful workmanship, you get more than a quick fix. You gain a partner in caring for your vehicle.
We combine ASE-certified technicians, manufacturer-quality equipment, an industry-leading warranty, and a neighborly approach that respects your time and budget. Whether you wait in our comfortable lobby or use our shuttle to continue your day, we work to make the process as smooth as possible.
Have questions about a specific concern or repair? We welcome your call and are happy to talk through what you are experiencing before you schedule.
To book your visit or ask a question, call us today at (623) 244-6368 or contact us online.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.