What to Expect During Diagnostics & Inspection
We start with the concern you report and the information you provide about your vehicle. Our complimentary Courtesy Inspection gives our technicians an initial opportunity to assess its condition. When diagnostic work is needed, we use the reported symptoms and available service history as context.
We also provide a free Digital Vehicle Inspection with photos and video. Following diagnostics, we send the report by text. A service advisor then reviews the findings with you, explains the recommended work, and answers your questions.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
What to Share Before We Service Your Vehicle
Maintenance requirements depend on the vehicle and its service history. Accurate information helps us confirm whether we can perform the requested maintenance or repair service.
Useful information to share includes:
- Vehicle Details: Provide the year, make, model, mileage, and available vehicle identification information.
- Current Symptoms: Describe noises, performance changes, leaks, or other conditions you’ve noticed.
- Dashboard Messages: Note any warning lights or messages, including when they appeared.
- Recent Service History: Share records or details about recent maintenance, diagnostic work, and repairs.
Review the Estimate Before Authorizing Repairs
Once diagnostics are complete, we provide an upfront estimate for the proposed work. The inspection photos and video document our findings so you can review the vehicle’s condition alongside our recommendations. A service advisor can clarify what was found before you decide how to proceed.
Authorization confirms that you’ve approved the work described in the estimate. We don’t begin repairs without that approval, giving you time to consider the estimate and ask questions before service moves forward.
On-Site Owners & Service-Day Convenience
Jim and Tami Smith own and operate Christian Brothers Automotive Irmo, and they’re on-site to provide personal accountability. Customers have a direct connection to the people responsible for the shop’s service and customer care.
We offer free shuttle service to minimize disruption while your vehicle is with us. Free Wi-Fi is also available if you choose to remain at the shop during service.
Three-Year, 36,000-Mile Repair Warranty
Completed automotive repairs are covered for three years or 36,000 miles, whichever is later. This warranty coverage is honored at Christian Brothers Automotive Irmo locations nationwide.
The warranty applies regardless of which Christian Brothers Automotive Irmo branch performed the original service. Keep the records with your vehicle documents so you have a clear account of the work performed.
Schedule European Car Service Near Columbia
Tell us about your vehicle, the service you’re requesting, and any symptoms or dashboard messages you’ve noticed. We can discuss your inquiry and confirm what information is needed before service.
Our team documents the findings, explains the recommendations, and gives you the information needed to make a decision.
Contact our team through our contact form or at (803) 721-2961 to discuss your vehicle and arrange service.
Factory Warranty Documents & Vehicle Service Records
Questions about a factory warranty depend on the terms and coverage documents issued for the specific vehicle. Review those documents to determine which service and inspection records to retain. They’re the appropriate source for understanding the stated requirements.
Vehicle service records document completed maintenance and repairs. Keep relevant estimates, invoices, and Digital Vehicle Inspection reports with your other vehicle records. Together, they provide a chronological account of completed services and the findings recorded at the time.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.