What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How Do I Know If My Shocks Are Worn Out?
Worn shocks often cause excessive bouncing after bumps, nose-diving when braking, or a loose, floaty feel. You might also see uneven tire wear. Our technicians can inspect your suspension, test components, and show you where parts are worn so you can decide on the right timing for service.
Is It Safe To Keep Driving With Suspension Noise?
Some noises are minor, but others can signal loose or worn parts that affect control or tire wear. If you hear persistent clunks, knocks, or rattles over bumps, we recommend scheduling an inspection soon. Our team can evaluate the cause and let you know whether continued driving is a good idea.
Will You Explain Suspension Repairs Before Starting?
Yes, we always review our findings and recommended repairs with you before any work begins. We explain which parts are affected, how they influence safety and ride quality, and what your options are. You receive a written estimate and have the chance to ask questions before you approve anything.
How Long Do Shocks Or Struts Installation Usually Take?
Many shocks or struts jobs can be completed in a single day, depending on parts availability and how many components need attention. When you schedule, we discuss an estimated timeline and offer a complimentary shuttle if you need to be elsewhere while we work on your vehicle.
What Warranty Do You Offer On Suspension Work?
We back our suspension work with a strong warranty that covers both parts and labor for a set period and mileage. Our team explains how this warranty applies to your specific repair before you approve the work, so you leave knowing how you are protected after service.
Schedule Your Suspension Inspection Today
If your vehicle feels bouncy, noisy, or unstable, you do not have to guess what is wrong. Our team at Christian Brothers Automotive Hiram provides thorough suspension service in Hiram that includes clear explanations, honest recommendations, and careful repairs, all supported by ASE-certified technicians and a strong warranty.
We strive to make the process straightforward, from your first call to the moment you drive away on a smoother, more stable ride. Whether you are concerned about safety, comfort, or protecting your tires, we are here to help you make informed decisions about your shocks, struts, and overall suspension system.
Call (770) 809-6980 or contact us online to schedule your suspension inspection or service today.
Your Local Christian Brothers Amenities
FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"This was my first fix with cba. All the technicians were friendly. I needed a shuttle since the service was going to take more than a day. They not only took me to and from home but to and from my dental appointment as well! Plus they give a 3 year/36K war"
- Dena