Our European Vehicle Service Process
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Advanced diagnostics matter, but understanding why a service is recommended matters too. We pair trained technicians and manufacturer-grade equipment with clear, neighborly communication throughout your visit.
What to Expect During Your Service Visit
Begin by choosing a convenient appointment time schedule online or by phone. Tell us about any warning lights, unusual sounds, performance changes, or maintenance reminders so we can prepare for your visit.
1. Schedule Your Appointment
Choose an appointment time and describe the service your European vehicle needs. Include the make, model, model year, current mileage, and any symptoms you’ve noticed.
2. Diagnostics & Inspections
After drop-off, we inspect the vehicle and use metric tools and OEM-level diagnostic software when needed. The diagnostic steps depend on the symptoms, stored fault codes, and systems involved.
3. Digital Vehicle Inspection Report & Estimate
We organize our findings and recommendations in a digital vehicle inspection report that includes pictures and videos. The report and estimate give you a clear basis for evaluating the proposed work.
4. Review & Approval
A service advisor walks you through the findings, explains the recommendations, and answers your questions. Work begins only after you’ve reviewed and approved the services you want completed.
5. Work Performed or Scheduled
Approved work can be performed or scheduled according to the repair requirements, parts availability, and your schedule. We can confirm the next steps before proceeding.
Arrange European Vehicle Service in Hiram
Schedule your appointment by phone or online for clear guidance from trained technicians using advanced diagnostics. Our owner/operators are on-site, and every qualifying service is backed by a 3-year/36,000-mile warranty. Complimentary shuttle service can also limit disruptions to your day.
We approach each recommendation with the honesty and accountability we’d expect from a neighbor.
Call (770) 809-6980 to schedule European Vehicle Services with Christian Brothers Automotive Hiram.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"This was my first fix with cba. All the technicians were friendly. I needed a shuttle since the service was going to take more than a day. They not only took me to and from home but to and from my dental appointment as well! Plus they give a 3 year/36K war"
- Dena