What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do I know if my shocks or struts are bad?
Common signs include excessive bouncing after bumps, a nose diving feel when braking, new clunking noises, or uneven tire wear. You may also notice the vehicle leaning in turns more than it used to. A professional inspection can confirm whether the problem is shocks, struts, or another component.
Is it safe to keep driving with suspension problems?
It depends on the severity and cause. Some issues mainly affect comfort, while others can reduce control during braking or emergency maneuvers. If your vehicle feels unstable, makes loud suspension noises, or pulls strongly, it is wise to schedule an inspection soon to understand the risks.
How much does suspension repair usually cost?
Costs vary based on the parts involved, the design of your vehicle, and how many components need attention. We provide a detailed estimate after inspecting your suspension and explaining what we found. Our team helps you understand options and prioritize repairs so you can make decisions that fit your budget.
Can your team check a quote I already have?
Yes. We are glad to review another shop’s estimate with you. Our technicians inspect your vehicle, compare our findings to the quote, and explain any differences in plain language. This helps you feel more confident about what work is truly needed before you approve any repairs.
What warranty do you offer on suspension work?
We back our suspension repairs with an industry-leading warranty on parts and labor. The specific terms can vary by service and component, and we explain those details before you approve any work. Our goal is to give you peace of mind long after you leave our shop.
If you are noticing ride or steering problems and need reliable help with your suspension, our team is ready to assist. We work to keep you informed, comfortable, and confident at every step.
To schedule an appointment or request an inspection, contact us online or call (901) 883-7358.
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FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.