What to Expect With Engine Services
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Frequently driving your car with little fuel can harm your engine over time because the gasoline at the bottom of your tank is usually the dirtiest. When this part is used for fuel, you run a higher risk of dirt reaching your fuel line and engine.
Frequently Asked Questions
Do I have to use the dealership for my European car?
You do not have to visit the dealership for most maintenance and repairs. Our ASE-certified technicians perform European vehicle service with quality parts and modern equipment. We follow manufacturer guidelines where appropriate and back our work with a strong warranty, so you can feel confident choosing our shop.
How will you explain what my European car needs?
We explain findings in clear, everyday language and focus on what matters most for safety and reliability. After inspection or diagnostics, we review each recommendation, outline what is urgent, and discuss what can wait. You receive an estimate before repairs begin, and we encourage questions at every step.
Can your team work on high-mileage European vehicles?
Yes, we routinely care for higher mileage European vehicles. Our team looks at mileage, service history, and your goals for the car. We then suggest practical maintenance and repairs that help extend useful life and reduce the chance of unexpected breakdowns, while considering your budget and priorities.
How long will my European service appointment take?
Appointment length depends on the type of service and what we find during inspection. Standard maintenance visits are often completed the same day, while larger repairs may take longer. We communicate expected timing up front, keep you updated, and offer shuttle service so you can stay on schedule.
What kind of warranty do you offer on repairs?
We offer an industry-leading warranty on eligible repairs, which provides added peace of mind after you leave our shop. The specific terms can vary by service, so our team explains warranty coverage when reviewing your estimate. Our intent is to stand behind our workmanship on your European vehicle.
Schedule European Service Today
When you are ready to schedule service, our team at Christian Brothers Automotive Germantown is here to help care for your European vehicle with honesty and attention to detail. From accurate diagnostics to clear explanations and a comfortable visit, we work to make every appointment straightforward and stress-free.
If you have questions about a specific concern or simply need routine maintenance, we invite you to contact our shop and talk with our friendly staff. We are proud to serve drivers in Memphis and the surrounding area, and we look forward to getting you back on the road with confidence.
Call us today at (901) 883-7358 or contact us online to schedule your European vehicle service.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.