What to Expect When You Bring Your Vehicle In
Our owner/operators are on-site at every appointment, not just in name. That means personal accountability from the moment you arrive. After our technicians complete their assessment, we walk you through what we found before a single repair is authorized. No surprises on the invoice, and no work done without your understanding and approval.
European vehicles often come in with concerns that dealerships have flagged as complex or expensive. We take the time to explain what’s actually happening, what’s genuinely urgent, and what can wait. That kind of honest communication is what brings customers back.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
A Shop That Treats You Like a Neighbor
Our approach to service is guided by a simple principle: treat every customer the way you’d want to be treated yourself. That shapes everything from how we greet you at the door to how we explain a repair recommendation. We want you to feel comfortable here, not talked down to or rushed.
We’re not interested in one-time transactions. Our goal is to be the shop you call first, whether your European vehicle needs an oil service or something more involved. Building that trust takes consistency, and that’s what we work toward with every visit.
Our Industry-Leading Warranty
We stand behind our work with an industry-leading warranty. That’s not a marketing phrase. It reflects the confidence we have in our technicians, our equipment, and our process. When you leave our shop, you leave with confidence in the repair and knowing we’ll back it up if something isn’t.
Schedule European Services in Forney
Bringing your European vehicle in shouldn’t disrupt your whole day. We offer a complimentary shuttle service so you can get to work, run errands, or head home while we handle your vehicle. Call Christian Brothers Automotive Forney at (972) 441-7866 to schedule your appointment.
Will Using an Independent Shop Void My Warranty?
This is one of the most common concerns European vehicle owners have, and the answer is reassuring. Under the Magnuson-Moss Warranty Act, a federal law enforced by the FTC, manufacturers can’t void your vehicle’s warranty simply because you chose a qualified independent repair shop over the dealership. As long as the shop uses appropriate parts and follows proper service standards, your coverage remains in place. You have the right to choose where your vehicle is serviced.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.