What to Expect With a Fuel System Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
What To Do If Your Vehicle Will Not Start Or Keeps Stalling
When your car refuses to start in the morning or stalls in heavy traffic, it can be tempting to keep cranking the engine or try to limp it home. However, doing so can sometimes worsen a fuel pump or injector problem and increase your stress.
If your vehicle stalls in traffic, your first priority is safety. When possible, put on your hazard lights and steer to a safe spot away from moving vehicles. Once you are out of traffic, avoid repeated hard cranking, and consider having the vehicle towed rather than pushing it further.
Before you visit us, it can help to note a few details:
- When the problem happens, such as only on hot days, after sitting overnight, or during highway driving
- Any warning lights on the dash, including the check engine light
- Any new sounds or fuel smells you have noticed
You do not need to diagnose the issue yourself. Sharing these observations with our team gives us a clearer picture and helps us choose the best diagnostic path for your vehicle.
When you are ready, you can call us to schedule a diagnostic visit or arrange a tow to our shop. We explain what to expect when you arrive, how we will approach testing, and when you can expect an update. If you need to get to work or around town while your car is here in Charleston, we can often provide a complimentary shuttle to help keep your day moving.
From the moment you contact us, our goal is to make a stressful situation easier to manage. We keep you informed, answer your questions, and work to get you back on the road with confidence after any fuel pump service or fuel injector repair.
Frequently Asked Questions
How do I know if I need a new fuel pump or injector repair?
The only reliable way to tell is through proper testing. Our technicians check fuel pressure, scan for codes, and evaluate injector performance before recommending repairs. We explain our findings in clear language so you understand why we suggest a fuel pump or injector solution.
Is it safe to keep driving if my car is stalling or hard to start?
Continuing to drive a vehicle that stalls or struggles to start can be risky. You may be left stranded or stalled in traffic. We generally recommend having the car inspected promptly and using a tow if the problem is severe or getting worse.
How long does fuel pump or injector repair usually take?
Timing depends on your vehicle design, the exact repair needed, and parts availability. Many fuel system diagnostics and repairs are completed within a day, although complex jobs can take longer. We discuss timing with you up front and keep you updated as we work.
What kind of warranty do you offer on fuel system repairs?
We back our fuel system repairs with an industry-leading warranty. Specific coverage and duration can depend on the parts and services involved. Our team is happy to review warranty details with you before we begin any repair so you know how you are protected.
Will you explain the repair options in terms I can understand?
Yes. Explaining repairs in clear, everyday language is a core part of how we serve our guests. We review test results, show you any relevant information, and outline your options so you can make informed decisions about your vehicle’s fuel system.
Call us at (854) 842-3552 or contact us online to schedule your visit or request fuel system diagnostics.
Your Local Christian Brothers Amenities
FAQs
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Q. "Why is my engine making bucking sounds when I drive?"The fuel system is a good place to investigate first whenever your engine starts to give you problems. The two most common issues we see are clogged fuel filters and damaged fuel pumps. Both of these will harm your engine if not taken care of promptly.
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Q. "What are fuel filters?"Fuel injectors are easily clogged due to their small openings. They are susceptible to the dirt particles that your car drives through on the road. It’s important that the fuel remains clean and free of dirt so that it can be easily sent to the engine. The fuel filters ensure the fuel is protected from dirt. Typically, filters are made from a paper material that is thrown away and replaced when it becomes too dirty or worn out. Sometimes, cars will have filters that use a mesh material. These can be washed and then put back in the vehicle.
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Q. "How do fuel filters affect the fuel pump?"Clogged fuel filters make it hard for the fuel pump to deliver gas to the engine. If the filter is blocked with dirt, the pump has to work a lot harder to pump the fuel. This will cause it to wear out and unable to perform over time.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I received a flyer in the mail about the new christian brothers automotive location along folly road and thought I would give it a try. what a fantastic experience. The service was very professional. the waiting room areas with free wifi are clean and invi"
- lee Gessner