What to Expect With a The Colony Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Common Car Problems We Help Drivers Solve
Drivers often sense trouble through changes in sound or feel before knowing the specific cause. Whether it is a dashboard light or a strange vibration, recognizing these signs early is crucial. We diagnose a wide range of issues, helping you understand when your vehicle needs immediate attention from a professional mechanic.
Ignoring leaks, overheating, or odd noises often leads to more expensive repairs down the road. We encourage you to reach out as soon as symptoms appear. Our team assesses the situation to determine if it is safe to drive, providing clear options that prioritize your safety and budget.
- Warning Lights: Signals range from loose gas caps to serious engine or emissions concerns requiring diagnostic testing.
- Brake Noises: Squealing or grinding sounds often indicate worn pads or rotor issues that compromise stopping safety.
- Steering Vibrations: Shaking at highway speeds typically points to tire issues, alignment problems, or worn suspension parts.
- Fluid Leaks: Puddles under the vehicle often result from coolant, oil, or transmission fluid escaping the system.
- Engine Overheating: Rising temperatures in traffic suggest your cooling system is failing and needs immediate professional attention.
- AC Issues: Warm air blowing from vents usually indicates a refrigerant leak or a failing air conditioning compressor.
Frequently Asked Questions
How do you make sure I only get the repairs I really need?
We work to earn your trust by basing every recommendation on what we actually find during our inspection and diagnostics. Our technicians look over your vehicle carefully, identify the root causes of the issues, and then organize findings by safety priority. When we talk with you, we explain which items are urgent, which can be planned for later, and why. You have the chance to review estimates, ask questions, and approve only the work you are comfortable authorizing. This approach helps you feel confident that your decisions are guided by clear information, not pressure.
What kind of warranty do you offer on repairs?
We support our work with an industry-leading warranty, which is designed to give you peace of mind long after you leave our auto repair shop. While specific terms can vary by service, the heart of our approach is simple. We want you to feel that we stand behind both our parts and our labor. When we go over your invoice, we can explain how the warranty applies to the repairs performed so you know what is covered and for how long. If you ever have a concern about a repair, our team is here to review the situation with you and discuss next steps.
Can I wait at the shop while my car is serviced?
Yes, many guests choose to wait at our shop for shorter appointments. We offer a welcoming waiting area where you can sit comfortably while our team works on your vehicle. For services that usually take less time, such as basic maintenance, this can be a convenient option. If it looks like your visit may take longer than expected, we will discuss that with you and can talk about shuttle options if you prefer not to stay. Our goal is to give you clear information so you can decide what works best for your schedule.
Do you offer a ride if I need to leave my car for the day?
We provide complimentary shuttle services to help reduce the disruption that car repairs can cause. When you drop off your vehicle, our staff can let you know what shuttle options are available that day and how they typically operate. This service is especially helpful if your car will be with us for several hours or longer. While specific routes and times can depend on daily demand and staffing, we always work to find a solution that helps you stay on top of your responsibilities while we take care of your vehicle.
How long will my appointment usually take?
Timing depends on the type of service and what we find during our inspection. Basic maintenance visits, like oil changes or simple checks, can often be completed within a shorter window. More involved diagnostics or repairs may take several hours or, in some cases, longer if parts need to be ordered. When you schedule, we can give you a general idea based on your concern, and after we inspect the vehicle, we will provide a more specific estimate. If something changes, we will contact you so you are not left guessing about when your car will be ready.
Can your team handle both routine maintenance and bigger repairs?
Yes, our team is equipped to care for your vehicle through both everyday maintenance and more complex work. We handle services such as oil changes, filter replacements, and inspections, as well as diagnostics and repairs for engines, brakes, suspension, electrical systems, and more. Having these services under one roof means your vehicle’s history stays with a single team that understands how you drive and what has been done in the past. Our ASE-certified technicians and quality equipment help ensure that, whether you come in for a small concern or a major repair, your car receives consistent and careful attention.
Will you explain my options if you find more than one issue?
Yes, clear communication about options is a core part of how we serve our guests. When we discover more than one concern during an inspection, we take the time to outline each item, explain how it affects safety and performance, and discuss the potential timing for addressing it. We separate what needs attention right away from what can reasonably be scheduled for a future visit. You always have the opportunity to ask questions and consider your budget. Our role is to provide honest guidance, not to rush you into decisions.
Schedule Your Auto Service With Our Team
When your vehicle needs attention, you deserve a car mechanic shop that treats you with respect, explains repairs clearly, and stands behind its work. At Christian Brothers Automotive Castle Hills, we bring together ASE-certified technicians, manufacturer-quality equipment, a strong warranty, and a neighborly approach to help keep you safely on the road. Whether you are due for maintenance or dealing with a new concern, we are ready to walk you through each step.
If you live or work in The Colony or the surrounding area, we invite you to reach out and let our team care for your vehicle. We will listen to your concerns, inspect your car carefully, and discuss options in straightforward language so you can make informed choices. Our goal is to make car care feel less stressful and more predictable every time you visit.
To schedule your auto repair or talk with a member of our team, contact us online or call (972) 770-4837.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"Will and Brad have wonderful customer service. i have had several items taken Care of by the castle hills location And have Always been satisfied. My Alternator was replaced at a much lower cost than i was expecting and they even Returned My car to me when"
- Susan raiford