What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Common Signs Your Vehicle Needs Suspension, Shocks, or Struts Service
Most drivers first notice suspension problems through changes in how the vehicle feels. If something seems different from what it used to be, it is worth paying attention to. Catching issues early often protects both your safety and your budget by preventing related damage.
Watch for these everyday warning signs:
- Persistent bouncing after driving over speed bumps or rough patches in the road.
- The front of your vehicle dips down noticeably when you brake.
- A feeling that the car leans or sways more than it used to when turning.
- Clunking, rattling, or knocking sounds occur when traveling over uneven surfaces.
- Uneven tire wear, especially if one side or one tire is wearing much faster.
- The steering wheel feels loose, wandering, or vibrating at certain speeds.
If you recognize one or more of these symptoms, our team can perform a thorough inspection to pinpoint what is happening. Some issues may require prompt attention to remain safe on the road, while others may allow for planning repairs in stages. We take time to explain where your vehicle stands, so you do not have to guess about urgency.
Frequently Asked Questions
What Are the Signs That My Shocks or Struts Need to Be Replaced?
Typical signs that shocks or struts may need attention include excessive bouncing, nose-diving when braking, and a feeling that the vehicle sways more on turns. You might also hear clunking noises over bumps or notice that your tires are wearing in an uneven pattern. Sometimes the vehicle feels less stable on the highway or in crosswinds. If you notice any of these changes, our team can inspect your suspension and explain whether replacement or a different type of repair makes the most sense.
Is It Safe to Keep Driving If My Suspension Feels Loose or Bouncy?
A loose or bouncy suspension can reduce your control, especially during sudden stops or quick lane changes, so it is wise to be cautious. In some situations, you may still be able to drive for a short time, but the vehicle might not respond as predictably as it should. The degree of risk depends on how worn the components are and how severe the symptoms feel. We encourage you to schedule an inspection promptly so we can help you understand how urgent the situation is and whether it is appropriate to continue driving until repairs are completed.
How Do You Determine What Suspension Repairs My Car Actually Needs?
We start by listening to your concerns, then perform a road test and a detailed visual inspection of shocks, struts, springs, and related parts. Our ASE-certified technicians look for signs of leaks, damage, and excessive wear, using manufacturer-quality equipment where appropriate. We then review our findings with you, often pointing out specific components that are worn or damaged so you can see what we see. Only after walking through everything do we recommend needed suspension repairs, and we explain which items are safety priorities. You approve any work before we begin.
How Long Does Shocks or Struts Installation Usually Take?
The time required for shocks or struts installation depends on your specific vehicle, how many components are being replaced, and whether additional work is involved. Many standard installations can be completed within the same day, although more complex setups or related repairs can take longer. When you bring your vehicle in, we provide an estimated timeframe before work begins so you can plan your day. Our complimentary shuttle service is available for many guests in Carrollton, which can help reduce disruption while your vehicle is in our care.
What Kind of Warranty Do You Offer on Suspension Repairs?
Christian Brothers Automotive Castle Hills offers an industry-leading warranty on qualifying suspension repairs, which is one of the ways we show our confidence in the quality of our work. Specific terms can vary depending on the service and parts used, so we explain the coverage details when we review your estimate. This warranty helps protect you from many unexpected issues related to the repair itself during the covered period. If you have questions about how the warranty applies to shocks or struts work, our team is happy to walk you through it.
Will You Explain My Options and Costs Before Starting Any Work?
Yes, we review all recommended work and associated costs with you before we begin any suspension service. After our inspection, we explain what we found, which items affect safety now, and what could potentially wait. You receive a clear estimate that outlines parts and labor so you can decide how you want to proceed. Our goal is to give you the information you need to make choices that fit your needs and budget, without pressure.
Can I Wait in Your Lobby While You Check My Suspension?
Many guests choose to wait in our lobby while we perform an initial inspection or shorter services. Our waiting area is designed to be comfortable so you can relax while we evaluate your vehicle. If the work is expected to take longer, our team can help you decide whether waiting, arranging a ride, or using our shuttle is the best fit for your schedule. We want your visit to feel as convenient as possible, whether you stay with us or step away while we complete the work.
Schedule Your Suspension Service Visit
When your vehicle does not feel as stable or smooth as it should, you do not have to navigate the situation alone. Our team at Christian Brothers Automotive Castle Hills is ready to inspect your suspension, explain what we find, and provide clear options that put your safety and comfort first. A visit with us can help you address small issues before they grow into larger problems.
We strive to make scheduling simple, whether you prefer to call or request an appointment online. During your visit, we communicate openly, obtain your approval before work begins, and back qualifying services with an industry-leading warranty. If you drive in Carrollton or nearby, we are here to be your long-term partner for suspension care.
To schedule your suspension service visit, contact us online or call (972) 770-4837 today.
Your Local Christian Brothers Amenities
FAQs
-
Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
-
Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
-
Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
-
Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
-
Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
-
Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
-
"Will and Brad have wonderful customer service. i have had several items taken Care of by the castle hills location And have Always been satisfied. My Alternator was replaced at a much lower cost than i was expecting and they even Returned My car to me when"
- Susan raiford