1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Consider Us Partners in Your Success
We don’t approach fleet accounts as one-time transactions. We take time to understand each client’s vehicles, their usage patterns, and their operational demands, then build customized service plans designed around those specific needs. As vehicles accumulate service history with us, our technicians grow familiar with each unit, which can make spotting developing issues faster and more consistent.
That close relationship with customers is what separates a long-term fleet partner from a shop you call when something breaks. Christian Brothers Automotive West Galleria is a nationally trusted auto repair franchise with the accountability of a locally owned and operated business, and we bring both to every fleet we serve in Houston.
How the Fleet Services Process Works
Our process is built for fleet managers who need clear information and minimal disruption. Here’s what to expect from the first call through completed work.
Step 1: Schedule & Describe
Call us at (832) 604-5924 or schedule online. Tell us what you’re experiencing so we can provide accurate service advice before the vehicle arrives.
Step 2: Diagnostics & Inspection
Our technicians assess the vehicle using manufacturer-equivalent diagnostic equipment. Fleet vehicles get a thorough inspection, not just a look at the reported issue.
Step 3: Digital Vehicle Inspection Report
We send a complimentary DVI report to your phone with photos and video of our findings. You see exactly what we see, itemized and documented.
Step 4: Review & Approval
A service advisor contacts you to walk through findings and recommendations. You can approve or decline any line item directly through the DVI or by phone. No work proceeds without your sign-off.
Step 5: Work Performed or Scheduled
Most work is completed the same visit. When parts or timing require scheduling, we coordinate around your fleet’s availability to minimize disruption to your operations.
Fleet Maintenance for Houston Commercial Vehicles
Fleet maintenance covers a broad range of services performed on a scheduled basis. The goal is to address wear and developing issues before they become breakdowns, not after a vehicle is already out of service.
Covered services include:
- Oil and filter changes
- Tire rotations
- Brake inspections
- Fluid checks
- Cooling system service
- Battery testing
- Alignment
- Diagnostic checks
A documented maintenance schedule that tracks each vehicle’s service history and upcoming needs gives fleet managers visibility and can reduce the risk of an unplanned out-of-service event.
Texas requires annual safety inspections for commercial vehicles. A consistent service partner who knows your fleet can coordinate those inspections without creating scheduling disruptions across multiple vehicles.
Businesses with even a small number of vehicles, including contractors, healthcare providers, and service companies, can reduce operating costs and support their own reliability by establishing a proactive fleet maintenance relationship rather than managing repairs vehicle by vehicle as problems arise.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.