What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do I know if my suspension is unsafe?
If your vehicle is hard to control, pulls strongly to one side, or feels unstable over bumps, it may be unsafe to drive. Our technicians can inspect your suspension, explain what they find, and let you know whether it is safe to continue driving or if repairs should be done soon.
Will you explain suspension repairs before starting work?
Yes, we review our findings and recommendations with you before any work begins. We explain what parts are worn, why we recommend certain repairs, and how much they will cost. You receive a written estimate, and we wait for your approval before moving forward.
How long does shocks and struts service usually take?
Basic suspension inspections typically take a short time, while repairs or replacements can take longer, depending on the vehicle. We discuss timing with you up front, keep you updated during the visit, and offer a complimentary shuttle if you need to be somewhere else.
What kind of warranty do you offer on suspension repairs?
We back our suspension repairs with an industry-leading warranty that reflects the confidence we have in our workmanship and parts. Our team can review the specific terms with you before you approve any repairs, so you know exactly how your vehicle is protected.
Can I wait at your shop while my suspension is checked?
Yes, you are welcome to wait in our clean, comfortable lobby while we inspect your suspension. If the visit will take longer than you prefer to wait, we also offer a complimentary shuttle service so you can continue your day while we work on your vehicle.
Schedule Your Suspension Visit Today
If your car no longer feels stable, or you hear new noises over bumps, it is wise to have your suspension checked. A careful inspection can help you understand what is happening and which repairs, if any, are needed to keep you and your family safe on the road.
At Christian Brothers Automotive Spring Klein (Stuebner), we combine ASE-certified technicians, manufacturer-quality equipment, and an industry-leading warranty with clear communication and neighborly service. We work to make scheduling simple, offer a comfortable place to wait, and provide a shuttle to help you keep up with your day.
Whether you are concerned about a specific issue or simply want peace of mind about your vehicle’s suspension, our team is ready to help you move forward with confidence.
Call (346) 489-5977 or contact us online to schedule your suspension inspection or repair today.
Your Local Christian Brothers Amenities
FAQs
-
Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
-
Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
-
Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
-
Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
-
Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
-
Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
-
"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.