How Fleet Service Works at Our Round Rock Shop
Getting your fleet vehicles serviced is straightforward. Here’s what to expect from first contact through completed repair.
Schedule & Describe the Issue
Fleet clients can book online or by phone. When you schedule, describe what the vehicle is experiencing so our team can prepare accurate service advice before it arrives.
Diagnostics & Digital Vehicle Inspection
Once the vehicle is dropped off, our technicians perform inspections and diagnostics using the same equipment manufacturers use. We then send you a Digital Vehicle Inspection (DVI) report with photos and videos of findings and recommendations so you can see exactly what we found.
Review & Approve Before Work Begins
A service advisor walks you through the DVI findings. You can approve work directly from the report or by phone. Nothing proceeds until you give the go-ahead.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Keeping Round Rock Fleets Moving on Major Commercial Routes
Round Rock sits at the intersection of four major highways: Interstate 35, SH-45, SH-130, and US 79. Fleet vehicles on these corridors accumulate miles quickly, and consistent preventive maintenance can help separate a vehicle that runs reliably for years from one that fails at the worst possible moment. On high-mileage commercial routes, staying ahead of wear isn’t optional. It’s what helps protect your schedule and your bottom line.
Fleet Services Scope & Getting a Quote
Our Fleet Services cover the full range of commercial vehicle repair and routine maintenance your vehicles need to stay operational. That includes everyday services like oil changes and tire rotations, as well as more involved diagnostics and repairs, all handled under one roof by the same ASE-certified team.
Fleet managers and business owners in Round Rock can reach us by phone at (512) 920-6104 or through our online contact form to discuss a customized maintenance plan or request a quote. We’ll ask about your fleet’s vehicles and usage so we can put together a plan that fits how your organization actually operates.
Proactive Maintenance & Extended Warranty Coordination
Fleet Services at Christian Brothers Automotive Round Rock are designed to keep vehicles in the best condition possible and help reduce the risk of minor issues becoming costly repairs while those vehicles are actively in use. Catching a worn belt or low fluid before it causes a breakdown is the kind of proactive maintenance that helps protect your investment and keeps your team on schedule.
If your fleet vehicles carry an existing extended warranty, we work with all major extended warranty providers. When you schedule service, let us know which coverage is in place, and we can confirm what’s applicable before work begins.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.