What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
FAQs
How can I tell if my suspension needs repair?
Common signs include a rough ride, clunking sounds over bumps, uneven tire wear, or difficulty steering. If your car leans during turns or feels unstable, it’s a good idea to schedule an inspection.
How long does a suspension repair typically take?
Depending on the issue and parts availability, most suspension repairs are completed in one day. For larger repairs or rare vehicles, we keep you informed about timing every step of the way.
Is it safe to drive with a damaged suspension?
Driving with worn or broken suspension parts can make your car difficult to control and may increase stopping distances. For your safety, have concerns checked promptly.
What is included in a suspension inspection?
We check all major components, including shocks, struts, springs, ball joints, and bushings. We also look for fluid leaks and inspect tire wear patterns for clues about alignment issues.
Why choose an ASE-certified shop for suspension work?
ASE-certified technicians are trained in the latest repair techniques and use the right equipment. This helps ensure your repairs are done right the first time.
Ready to Regain a Smooth Ride? Contact Us Today
Choosing Christian Brothers Automotive North Scottsdale means partnering with a team focused on your safety and satisfaction. We provide honest answers, respect your time, and ensure you feel confident in every decision. Our local experts restore your driving comfort with a neighborly touch you can trust.
Gain peace of mind and a smoother drive today. Reach out to our trusted team by calling (480) 914-3862 or book your appointment online.
Your Local Christian Brothers Amenities
FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.