What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do I know if my shocks need service?
You may notice your vehicle rides rough, feels loose when turning, or is harder to control. Other signs include uneven tires or noises from under the car. If you are unsure, we recommend a complete inspection by our technicians. At every step, we explain our findings so you can make an informed decision about the shocks service drivers trust.
Will you explain what needs repairing before starting any work?
Yes, we always explain what we find and discuss all options before starting repairs. Our team uses clear language and shares digital photos or even invites you to look at your vehicle with us. You will only get recommendations for services that are truly needed and will never feel pressured into unnecessary repairs.
Do I need to leave my car all day for shocks service?
Not usually. Many shocks and suspension repairs are finished within a few hours, depending on the specific work and if parts are available. If you cannot wait, our complimentary shuttle lets you get where you need to be in Norman while we handle your repairs. We keep you informed about timing from start to finish.
What warranty comes with my shock repairs?
We stand behind our work with an industry-leading warranty that covers both the parts and the labor involved in your shocks service. When your vehicle is ready, we review the warranty details and explain how to contact us if you have questions in the future. This added peace of mind is one reason families choose us.
How are your shocks services different from other shops in Norman?
Our team combines technical expertise with a personal touch. With owner-operators on site and ASE-certified technicians performing every repair, you always receive skilled, accountable care. We focus on transparent communication and offer convenience with our shuttle service and comfortable environment. Every detail is designed to make car care easy for drivers.
Do Norman's road conditions cause extra wear on shocks?
Norman's mix of weather, road construction, and surface quality can produce extra wear and tear on shocks and the entire suspension system. Our team understands these local factors and gives you tips to help your car last longer. Regular shocks inspections and prompt service are tools to keep your ride safe and smooth despite our local challenges.
Book Your Shocks Service & Get Back on the Road Safely
When you choose Christian Brothers Automotive Norman for shocks service in Norman, you are choosing a team dedicated to your comfort and safety on the road. We bring together skilled technicians, honest guidance, and convenient service so you can keep moving without worry.
Our industry-leading warranty and personalized approach take the uncertainty out of car care. If you are ready for honest repairs from professionals who treat you like a neighbor, we encourage you to reach out to us today.
For efficient suspension services, call (405) 393-9107 or book your appointment online today.
Your Local Christian Brothers Amenities
FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I’ve known the current owner for years. Good christian man. His team is EXCELLENT and their work is superior. i would highly RECOMMEND CHRISTIAN brothers automotive Norman to any one that needs auto repair or MAINTENANCE . They beat the Ford dealer b"
- CJ