What to Expect During Your Porsche Service Visit
The diagnostic sequence and repair scope depend on the vehicle’s symptoms, warning lights, configuration, and maintenance history. We keep you informed from the initial conversation through completed service.
A typical visit includes:
- Discussing your concerns: We review the symptoms you’ve noticed and any relevant service history.
- Inspecting the vehicle: We begin with a complimentary inspection and examine systems related to the reported concern.
- Reviewing the findings: We document identified needs and explain our recommendations in plain language.
- Authorizing the work: You decide which recommended services or repairs we complete.
- Completing the service: We perform the authorized work and review the results with you.
For added convenience, we offer free concierge vehicle pick-up and drop-off within 10 miles of our Norman shop, with some exceptions.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Convenient Options While Your Vehicle Is Serviced
Transportation shouldn’t become another repair concern. Our complimentary shuttle service can keep your day moving while your vehicle is at the shop.
If you prefer to wait, our welcoming facility offers free Wi-Fi. You can also speak with our on-site owner/operators when you have questions about the findings or recommended work.
On-Site Owners & a 3-Year/36,000-Mile Warranty
Our owners, Curtis and Becky Henning, operate Christian Brothers Automotive Norman and are on-site every day. Our ASE-certified technicians use manufacturer-quality equipment to complete approved maintenance and repairs.
Work performed by our Norman store is covered by the 3-year/36,000-mile Nice Difference Warranty, whichever occurs last. That documented coverage is an important consideration when comparing service options for your vehicle.
When to Schedule a Porsche Inspection
A symptom signals the need for diagnosis, but it doesn’t necessarily identify a failed component. Mechanical, electrical, and control-system issues can produce similar changes in how a vehicle sounds, feels, or performs.
Arrange an inspection if you notice:
- Dashboard or check engine warning lights
- Unusual noises, vibration, or rough running
- Changes in braking feel or steering response
- Fluid leaks or overheating
- Reduced acceleration or altered drivability
- Air conditioning or electrical problems
Maintenance Based on Age, Mileage, & Use
A newer daily-driven Porsche may have different priorities than a higher-mileage vehicle, a low-use car, or one frequently driven on long trips. Time, mileage, operating conditions, model year, and previous service all affect maintenance decisions.
Bring any available records to your appointment. Comparing the vehicle service history with current findings can reveal completed maintenance, unresolved concerns, and items that need further evaluation.
Questions to Ask Before Authorizing Porsche Repairs
Before approving work, make sure you understand the finding, the evidence behind the recommendation, and whether the issue requires immediate attention.
Useful questions include:
- What caused the symptom or warning light?
- Which finding needs attention now?
- What inspection evidence supports the recommendation?
- Is the proposed work maintenance or a repair?
- What should be considered if the work is deferred?
Repair timing and cost depend on the confirmed diagnosis, required parts, labor, vehicle configuration, and work you authorize.
How Diagnostics Clarify System Concerns
Porsche diagnostics can identify the source of a concern before parts or repairs are recommended. A check engine light, for example, means the vehicle has detected a problem, but the light alone doesn’t reveal the exact cause.
Braking changes may require an examination of wear components and related systems. Steering or ride concerns can involve suspension components, while intermittent starting, lighting, or accessory problems may call for electrical system diagnosis. Findings vary by model, year, equipment, and symptom.
Schedule Service With Clear Next Steps
Contact us about scheduled maintenance, warning lights, unusual vehicle behavior, or a recommended repair. We can review your concerns, explain our inspection process, and discuss the available transportation options.
Use online scheduling to arrange an appointment. When you arrange your visit, let us know which symptoms or maintenance needs you want us to address.
Call (405) 393-9107 to schedule Porsche service with Christian Brothers Automotive Norman.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I’ve known the current owner for years. Good christian man. His team is EXCELLENT and their work is superior. i would highly RECOMMEND CHRISTIAN brothers automotive Norman to any one that needs auto repair or MAINTENANCE . They beat the Ford dealer b"
- CJ