What to Expect With a Mercedes Services Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
Can you handle complex Mercedes electrical issues?
Yes, our technicians use advanced diagnostic tools that communicate with Mercedes control modules. We combine this equipment with ASE-certified training to track down the likely cause of warning lights or electrical problems. Our goal is to repair the source of the issue, not simply clear the code.
Are you a good alternative to the Mercedes dealership?
For many owners, we are a strong alternative to the dealership. We use manufacturer-quality equipment, follow sound service procedures, and back our work with a strong warranty. You also receive clear communication and a neighborly atmosphere right here in the Norman community.
How will I know what my Mercedes really needs?
We review our findings with you in plain language before any work is done. You see which items affect safety, reliability, or comfort and which can be deferred. Our team answers your questions and helps you prioritize, so you stay in control of every decision about your Mercedes.
What kind of parts do you use on Mercedes?
We use quality parts that meet or closely follow manufacturer standards for Mercedes vehicles. During your visit, we can explain the parts options available for a given repair and how each choice affects performance, longevity, and cost. Our goal is to protect your vehicle while respecting your budget.
Can I get a ride while my car is in the shop?
Yes, we offer a complimentary shuttle service for guests who need a ride while their Mercedes is with us. Our team works with you to coordinate drop-off and pickup within the local area, so you can keep your day moving while we care for your vehicle.
Schedule Mercedes Service Today
If you are looking for a trusted team to care for your Mercedes in this area, we are ready to help. At Christian Brothers Automotive Norman, you receive dealership-level attention with the warmth of a neighborhood shop, plus clear communication at every step.
Our ASE-certified technicians, manufacturer-quality equipment, strong warranty, and convenient shuttle services are all in place to make your visit as smooth as possible. We will take time to answer your questions, explain what your vehicle needs, and complete only the work you approve.
Call (405) 393-9107 or contact us online to schedule your Mercedes service or repair today.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I’ve known the current owner for years. Good christian man. His team is EXCELLENT and their work is superior. i would highly RECOMMEND CHRISTIAN brothers automotive Norman to any one that needs auto repair or MAINTENANCE . They beat the Ford dealer b"
- CJ