What to Expect With a BMW Services Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
Can your team work on my BMW instead of the dealer?
Yes, our ASE-certified technicians regularly service BMW vehicles. We use manufacturer-quality diagnostic equipment and parts that meet strict standards, and we follow a clear process so you understand every recommendation. Many BMW owners in this area choose us as their ongoing service partner.
What kind of parts will you use on my BMW?
We use high-quality parts that meet or exceed manufacturer specifications. Our goal is to protect performance, safety, and long-term reliability. If there are options available, we explain them, along with their benefits, so you can choose what fits your vehicle and your budget.
How will you explain what my BMW needs?
After diagnostics, we review our findings in straightforward language and walk you through each item. We separate urgent needs from future maintenance, provide clear estimates, and answer questions. You always have time to think, and you approve the work before we begin any repair.
Will I have a way to get around while my BMW is in the shop?
For many visits, we offer a complimentary shuttle to help you get to work, home, or other nearby destinations in Norman. When you schedule, let us know what you need, and we will explain the options that are available for your appointment.
What warranty do you offer on BMW repairs?
We back our work with an industry-leading warranty on qualifying parts and labor. This warranty is designed to provide peace of mind long after your visit. When we write your estimate, we clarify how warranty coverage applies to the services we are recommending.
Schedule Your BMW Service Today
If you are concerned about a current issue or it is simply time for routine maintenance, our team is ready to help you take care of your BMW here in Norman. You receive clear communication, careful diagnostics, and service that is focused on your safety and long-term vehicle health.
We work to make every visit as convenient as possible, from scheduling and shuttle options to a welcoming lobby and thorough review of your invoice. When you are ready, we invite you to contact us with questions or to set up a time that works for your schedule.
Contact us online or call (405) 393-9107 to talk with our team or schedule your BMW service.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I’ve known the current owner for years. Good christian man. His team is EXCELLENT and their work is superior. i would highly RECOMMEND CHRISTIAN brothers automotive Norman to any one that needs auto repair or MAINTENANCE . They beat the Ford dealer b"
- CJ