What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
Do I Really Need A Diagnostic For One Warning Light?
It usually makes sense to have a warning light checked. Even a single light can point to problems that may grow more serious over time. A diagnostic visit helps us see whether the issue is urgent or minor, so you can decide what to do with good information.
How Long Does A Car Diagnostic Test Usually Take?
Many diagnostic visits can be completed the same day, although complex issues may take longer. The time depends on the symptoms and how much testing is required. We provide an estimate when you arrive, keep you updated, and offer a shuttle so you can handle other responsibilities.
Will You Start Repairs Without Asking Me First?
No, we do not begin repairs without your approval. After testing, we explain what we found, present written estimates, and answer your questions. You choose which work to approve and when, so there are no surprise repairs or unexpected charges added to your visit.
Can Your Team Explain Diagnostic Results In Plain Language?
Yes, clear communication is a priority for us. Our technicians translate technical findings into everyday terms and relate them to what you have experienced while driving. You can expect a conversation, not just a printout, so you understand the situation and possible options.
What If The Diagnostic Finds Several Issues At Once?
When we uncover multiple concerns, we help you prioritize. Safety-related items and issues that could lead to a breakdown come first, then we look at comfort or long-term maintenance. Together, we can outline a plan that fits your budget and timing instead of doing everything at once.
Schedule Your Car Diagnostic Today
If your vehicle has started acting differently or you are seeing new dashboard lights, now is a good time to schedule a professional evaluation. Our team at Christian Brothers Automotive Lumberton provides careful, thorough diagnostic testing, clear explanations, and repair options that respect both your safety and your budget.
We combine ASE-certified technicians, manufacturer-quality equipment, and a neighborly approach to service for drivers in Lumberton and nearby communities. Whether you are dealing with a check engine light, a transmission concern, or a mystery noise, we are ready to help you find the cause and plan your next steps with confidence.
To schedule your visit or ask a question about your vehicle, contact us online or call (409) 403-5809.
FAQs
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Q. "What does a vehicle test do?"
Today’s vehicles are more advanced than ever. They’re essentially computers on wheels, with complex systems controlling everything from performance and safety to comfort and efficiency. When a warning light comes on or something feels off, our testing process takes a deep dive into these systems to identify the real issue, not just a surface-level code. This thorough approach goes far beyond a quick parts-store scan and helps ensure repairs are accurate, effective, and long-lasting.
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Q. "How long does a vehicle test take?"We believe in doing things right, not rushing through them. While some tests can be completed quickly, others take more time, depending on the concern. Our priority is accuracy, so you can feel confident in the results and the next steps. We’ll always keep you informed along the way, giving you peace of mind on the road to the people and places that matter most.
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Q. "When should I get a vehicle test?"
Vehicle testing is essential anytime a warning light comes on, your vehicle feels different, or during routine maintenance visits. Regular testing helps catch small issues before they become bigger problems, keeping your car safe, reliable, and running at its best.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.