What to Expect With a VW Services Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
Can you work on all Volkswagen models?
Yes, our ASE-certified technicians are comfortable servicing a wide range of Volkswagen models. We use manufacturer-quality diagnostic equipment and repair information to guide our work. If you call ahead, we can confirm details about your specific model and answer any questions before you schedule.
Do you cost less than the Volkswagen dealer?
Our pricing is competitive, and many guests find that we provide strong value compared to dealership rates. We review estimates with you before work begins and explain why each item is recommended. This transparency helps you understand your options and choose what fits your budget.
Will your warranty cover my Volkswagen repair?
We back our work with an industry-leading warranty that applies to most Volkswagen repairs we perform. Exact coverage details depend on the service and parts used, and our team reviews that information with you at the time of your visit. Our goal is to give you confidence after you leave.
How will you explain what my car needs?
After inspecting your Volkswagen, we walk you through our findings in clear, everyday language. We prioritize safety items, maintenance, and optional work so you can see what matters most. You are always welcome to ask questions, and we will not move forward until you are comfortable with the plan.
Can I get a ride while my Volkswagen is in the shop?
Yes, we offer complimentary shuttle service within the area for most appointments. When you schedule, we can discuss timing and destinations to see what works best. Our aim is to minimize disruption to your day while we care for your Volkswagen.
Schedule Your Reliable Volkswagen Service Today
When you are ready to schedule Volkswagen repair in Lockport, our team at Christian Brothers Automotive Lockport is here to help with straightforward communication and caring service. We look forward to serving you and your vehicle.
Call us today at (815) 426-9532 or contact us online to schedule your visit.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"Thank You for your honesty! I took my vehicle in With a screw On A tire thinking it was a flat but NiCo told me there WASN'T any damage Done and Therefore Won’t be a charge for they’re service. Honesty means a lot to me. I Highly recommend Chri"
- S.M