How a BMW Service Visit Works
We keep the process straightforward from the moment you schedule to the moment you approve repairs. Call us at (815) 426-9532 or book online and describe what you’re noticing so we can prepare before your arrival. Every visit includes a complimentary Digital Vehicle Inspection: our technicians document findings with photos and video and send the report directly to you. A service advisor walks through the results and recommendations, and you approve any work by phone or right inside the digital report. Nothing happens without your sign-off.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Warranty, Shuttle & Courtesy Inspection
Every repair we complete is covered by the Nice Difference Warranty: 3 years or 36,000 miles, whichever occurs later, honored at any Christian Brothers Automotive location nationwide. If your BMW needs to stay with us, our complimentary shuttle service gets you where you need to go. We also include a no-obligation courtesy inspection covering lights, brakes, suspension, tires, and battery, so you leave with a clear picture of your vehicle’s overall condition.
BMW Maintenance in the Lockport Area
Illinois winters put real demands on any vehicle, and BMWs are no exception. Temperature swings between seasons affect battery capacity, tire pressure, and fluid viscosity. For turbocharged engines and the onboard electronics BMWs rely on, staying current with preventive maintenance is a reliable way to help reduce the risk of issues when conditions are hardest on the car.
Drivers in Lockport, Joliet, and Romeoville who keep their BMWs on a consistent maintenance schedule can catch small issues before they become costly ones. Our technicians understand what BMW’s service-interval recommendations call for and can match service timing to the way you drive locally.
BMW owners in the Lockport area can reach us at (815) 426-9532 or through our online contact form to schedule service. We’re here to help keep your BMW performing the way it was built to.Signs Your BMW Needs Service
Dashboard warning lights are the most obvious signal, but BMWs often communicate problems earlier than that. Unusual noises during acceleration, braking, or cornering, changes in ride quality, hesitation under load, and shifts in fuel economy can all point to systems that need attention. When something feels off, it’s worth having the car looked at before a minor issue compounds into a costly one.
Extended Warranty & Customer-Supplied Parts
If your BMW is covered by an extended warranty, we work with all major extended warranty providers to complete covered repairs. Bring your policy information when you schedule and we can coordinate the claim process directly. Customers are also welcome to supply their own parts, though the Nice Difference Warranty applies to parts we source, not customer-supplied components.
Your Local Christian Brothers Amenities
FAQs
-
Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
-
Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
-
Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
-
Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
-
Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
-
Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
-
"Thank You for your honesty! I took my vehicle in With a screw On A tire thinking it was a flat but NiCo told me there WASN'T any damage Done and Therefore Won’t be a charge for they’re service. Honesty means a lot to me. I Highly recommend Chri"
- S.M