Our Auto Service Process in Lockport
You’ll know what we found, what needs attention now, what can be monitored, and which work you’ve authorized.
Here’s what to expect:
- Inspect & Diagnose: We document your concern, complete the courtesy inspection, and test the relevant systems when diagnosis is needed.
- Review & Approve: We explain the findings, distinguish current recommendations from items that can be monitored, and discuss repair options and estimates.
- Service & Communicate: We complete the authorized maintenance or repair and update you on the vehicle’s condition and potential follow-up needs.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
See What Our Technicians See
Our free Digital Vehicle Inspection includes actual photos taken during service. These images connect our technicians’ explanations to visible conditions on your vehicle, giving you useful context for each recommendation.
We pair the visual record with a detailed assessment and clear estimate. You can review the information and decide which work to authorize before repairs begin.
When to Schedule Maintenance or Request Vehicle Diagnostics
Schedule maintenance when your vehicle reaches a time or mileage interval identified by its manufacturer, or when an inspection shows developing wear. Oil and filter changes, tire rotation, fluid service, battery checks, and brake inspections are common parts of preventive care.
Request vehicle diagnostics when there’s a warning light, noise, vibration, leak, starting issue, or change in performance without a confirmed cause. Your vehicle may need both types of service if an inspection identifies a repair concern during a scheduled visit.
Comfort & Clear Communication During Your Visit
Vehicle service can take time when inspection, testing, replacement, and verification are required. Our Complimentary Shuttle Services can help you continue your day, while free Wi-Fi, complimentary beverages, and A Welcoming Atmosphere make waiting at the shop more comfortable.
We keep you updated on vehicle condition, recommended work, and next steps. That practical communication is central to the Nice difference® and helps you make informed decisions without interpreting technical jargon on your own.
Schedule Auto Repair & Maintenance in Lockport
Whether your vehicle needs routine care or diagnosis of a specific problem, we can explain our findings and review your options before authorized work begins. Request an appointment and share the make and model, warning-light information, recent service history, and symptoms you’ve noticed so we can prepare for your visit.
Call (815) 426-9532 to schedule service with our team at Christian Brothers Automotive Lockport.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"Thank You for your honesty! I took my vehicle in With a screw On A tire thinking it was a flat but NiCo told me there WASN'T any damage Done and Therefore Won’t be a charge for they’re service. Honesty means a lot to me. I Highly recommend Chri"
- S.M