What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How Long Does a Car Diagnostic Usually Take?
A typical diagnostic appointment can range from under an hour to several hours, depending on the issue. Simple warning lights may be resolved more quickly, while intermittent or complex problems can take more testing. We communicate expected timing up front and offer a shuttle if you need to be elsewhere.
Will You Explain My Diagnostic Results in Plain Language?
Yes. Our team takes time to walk you through what we found, what it means, and what your options are. We avoid technical jargon whenever possible and encourage questions. Our goal is for you to leave with a clear understanding of your vehicle’s condition.
Do I Have to Approve Repairs After the Diagnostic?
No. A diagnostic visit does not obligate you to approve any repairs. After we explain the results and provide an estimate, you choose how you want to proceed. We do not pressure you, and we can help prioritize or schedule work in a way that fits your needs.
Are Your Technicians Trained to Handle Modern Vehicles?
Our technicians are ASE certified and work with modern, computer-controlled vehicles regularly. They use manufacturer-quality diagnostic equipment and stay current with evolving systems. This helps us interpret codes and data correctly so we can provide accurate information about your vehicle’s condition.
Can You Help Me Get Around While My Car Is Checked?
Yes. We provide complimentary shuttle service for our guests. If your diagnostic or any follow-up work will take some time, we can drive you to nearby destinations so you can continue your day. Our goal is to make diagnostic visits as convenient and stress-free as possible.
Contact us to schedule your diagnostic check or call (719) 838-5059 now!
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FAQs
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Q. "What does computer diagnostics test in my vehicle?"It tests the important components of your vehicle such as brakes, engine, transmission, etc. This allows for an accurate diagnosis of your vehicle and saves time and money for both you and the technician.
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Q. "How long does it take for computer diagnostics to be completed?"Computer diagnostics only take a few minutes to diagnose any problems within your vehicle. However, the time to repair these problems will range. Your local Christian Brothers can perform a diagnosis for you and will be able to give you a time estimate to repair your vehicle.
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Q. "How often do I need a computer diagnostic?"This varies. Whenever you take your car in for scheduled maintenance or if your vehicle is having issues, we will run a diagnostic to determine any issue with your vehicle
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.