What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Warning Signs for Brake Service
Brake performance relies heavily on the condition of your pads, rotors, and hydraulic fluid. Pads create friction to slow the vehicle, while rotors disperse heat to prevent overheating. Additionally, adequate fluid levels are crucial for amplifying pedal pressure and protecting internal metal components from corrosion. We replace these critical parts to restore safety.
Key components we inspect include:
- Worn Brake Pads: These create the necessary friction to stop your car but require timely replacement.
- Damaged Rotors: Essential for dispersing heat, damaged rotors can cause your system to overheat.
- Low Brake Fluid: This vital fluid amplifies your pedal pressure and protects internal metals from corrosion.
Frequently Asked Questions
How quickly can you run a car diagnostic test for me?
We strive to provide same-day car diagnostic tests when available, and most customers in Independence can be accommodated within one business day. Occasionally, complex issues or peak times may extend wait times, but you will always receive prompt updates and honest expectations upfront. If your situation is urgent, share your needs, and we will work to prioritize your vehicle. Our shuttle service is available for local trips while we complete your diagnostic.
Will you explain what's wrong with my car in language I can understand?
Yes, clear communication is one of our priorities at Christian Brothers Automotive Independence. After performing your car diagnostic check, our team will discuss the results in plain English and use visual aids when needed. We welcome your questions throughout the process and make sure you understand your options. Our focus on education is what helps customers in Independence leave our shop feeling confident instead of confused.
Are your technicians certified to handle my vehicle make?
Yes, our team holds ASE certifications and stays current with regular training for a broad range of vehicle makes and models. Whether you drive an American pickup, a European hybrid, or anything in between, our technicians have the experience and tools needed for the job. You benefit from advanced diagnostics and repairs that align with industry standards and best practices. We are proud to bring this expertise to Independence drivers every day.
Do you offer a warranty on diagnostic and repair work?
Our shop stands behind every diagnostic and repair with an industry-leading warranty. We discuss coverage specifics up front, explaining exactly what is protected for your car and which parts or labor qualify. You can rely on our local Independence presence for ongoing service and convenient support if a question or concern comes up after your appointment. Peace of mind extends beyond the day of your visit.
What makes your diagnostic check different from other shops in Independence?
Our advantage combines dealership-level diagnostic technology, ASE-certified technician input, and a collaborative process for challenging cases. We make sure you receive the same high level of insight as a major service center, but with the added benefit of transparent communication and investment in your long-term vehicle health. Because our owner/operators are on-site, accountability and personal care come standard for each customer.
Is your location easy to get to in Independence?
Yes, our shop is centrally located for Independence residents, near familiar places like Truman High School and the Independence Center. We make visits convenient with shuttle service, clear signage, and welcoming facilities. We aim to provide easy access and stress-free experiences for families and professionals throughout the Independence area.
Your Local Christian Brothers Amenities
FAQs
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Q. "What does computer diagnostics test in my vehicle?"It tests the important components of your vehicle such as brakes, engine, transmission, etc. This allows for an accurate diagnosis of your vehicle and saves time and money for both you and the technician.
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Q. "How long does it take for computer diagnostics to be completed?"Computer diagnostics only take a few minutes to diagnose any problems within your vehicle. However, the time to repair these problems will range. Your local Christian Brothers can perform a diagnosis for you and will be able to give you a time estimate to repair your vehicle.
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Q. "How often do I need a computer diagnostic?"This varies. Whenever you take your car in for scheduled maintenance or if your vehicle is having issues, we will run a diagnostic to determine any issue with your vehicle
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.