What to Expect With Engine Services
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Frequently driving your car with little fuel can harm your engine over time because the gasoline at the bottom of your tank is usually the dirtiest. When this part is used for fuel, you run a higher risk of dirt reaching your fuel line and engine.
Frequently Asked Questions
How does a "digital inspection" work?
Our technicians use a tablet or camera to take photos and videos of your engine as they inspect it. We can text or email you this report, allowing you to see any leaks, worn belts, or dirty filters for yourself, helping you understand why we are recommending a service.
How do you handle old engine oil and coolant?
We are committed to our community and environment. All used engine oil, coolant, and other hazardous fluids are captured and sent to a certified recycling facility. We never dispose of these materials in a way that could harm the local environment.
How often should I replace my timing belt?
The interval is set by your manufacturer, typically every 60,000 to 100,000 miles. Because a failed timing belt can cause catastrophic engine damage, this is one of the most important preventative services you can have done.
Is your diagnostic service different from a parts store scan?
Yes, significantly. A parts store scan only gives you a generic error code (e.g., "P0420"). Our advanced diagnostic service uses dealership-level tools to analyze the live data from that sensor, perform tests, and have an ASE-certified technician pinpoint the exact cause.
Get a smarter, cleaner, and more transparent engine service.
For expert engine repair in Memphis, call the forward-thinking team at Christian Brothers Automotive Germantown at (901) 883-7358 or book your appointment online.
Your Local Christian Brothers Amenities
FAQs
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Q. "Why is my engine misfiring?"An issue with your ignition system, fuel system, or another mechanical error can cause your engine to misfire. If your engine is misfiring, it is best to have your vehicle looked at immediately. Click here to learn more about engine misfires and their causes.
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Q. "Why is my engine overheating?"The 3 most common reasons your engine is overheating are you have a cooling system leak, a malfunctioning radiator, or a loose/broken belt.
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Q. "What to do if your check engine light turns on?"We recommend heading to your local auto shop as soon as you are able. This is typically a sign that there is an abnormality within your engine.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.