What to Expect With a Cooling System Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
Is it safe to keep driving if my car overheats?
It is not safe to keep driving when your car overheats. Pull over as soon as you can do so safely, turn off the engine, and let it cool. Driving while hot can cause serious engine damage. You can call our shop, and we will help you plan the next steps.
How will you tell if I need radiator repair or replacement?
We inspect the full cooling system, then test for leaks, blockages, and component failures. After gathering facts, we explain what we found and whether repair can reasonably solve the issue, or if the radiator is too damaged. You see the reasoning behind any recommendation before deciding.
How long does radiator service usually take?
Timing depends on what we find and parts availability. Some repairs can be completed the same day, while more involved replacement work can take longer. We provide an estimated timeline up front and offer a complimentary shuttle service to help you keep your day moving.
What kind of warranty do you offer on radiator work?
We offer an industry-leading warranty on qualifying radiator repairs and replacements. The exact terms can vary by service, and our team will review coverage with you before work begins. Our goal is to give you confidence that we stand behind the cooling system work we perform.
Can you explain my radiator issues in simple terms?
Yes. We believe you should understand what is happening with your vehicle. Our technicians and service staff explain radiator and cooling system concerns in straightforward language, not technical jargon. We can also show you components when possible so you can see what we are talking about.
Schedule Radiator Care With A Team You Trust
Cooling system issues can go from a small inconvenience to a major repair if they are ignored. When you bring your vehicle to Christian Brothers Automotive Germantown, our team works to find the real cause of the problem, explain your options clearly, and complete quality work that helps protect your engine.
From careful inspections to honest guidance on repair versus radiator replacement in Memphis, drivers can depend on us for transparent communication and a neighborly experience. With our comfortable environment, complimentary shuttle service, and strong warranty on qualifying work, we strive to make caring for your vehicle as straightforward as possible.
To schedule an appointment or talk with our team, book online today or call (901) 883-7358.
Your Local Christian Brothers Amenities
FAQs
-
Q. "What happens if there is not enough coolant in my vehicle?"If you do not refill your coolant, this can harm your vehicle and lead to costly repairs. It can lead to issues such as engine damage, warning lights showing on your dashboard, and could even cut off your engine altogether. Click here to learn more about what happens to your vehicle when there is not enough coolant.
-
Q. "Does the cooling system affect my vehicle's A/C?"No, your vehicle's cooling system is an essential function that focuses on regulating the temperature of your engine. If your A/C is not properly working, this is not an issue with your car's cooling system and we recommend reaching out to your local Christian Brothers to have it properly diagnosed.
-
Q. "What is wrong with my vehicle's cooling system?"We typically see four common cooling system issues: water pump failure, leaky radiator hoses, radiator leaks, and thermostat failure.
-
Q. "Why is my cooling system so important?"The cooling system helps regulate your engine's temperature, which is why regular maintenance is important to protect your vehicle's engine.
-
Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
-
Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
-
"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.