We constantly face customers operating under misconceptions about their vehicle or our auto repair shop.
Today, our Germantown car shop is ready to set the record straight. Here are three auto repair myths, busted by our automotive experts.
1. Every automotive shop wants to rip off customers
Mechanics use their intimate knowledge of the vehicle’s complex operation to baffle or take advantage of vulnerable customers. Mechanics manipulate data and exaggerate symptoms as part of their desire to rip customers off.
The automotive repair industry is built on relationships. The large majority of businesses operating in auto repair are full of good, honest and hardworking individuals. In fact, most Germantown car shops understand that even the impression of taking advantage of a customer damages their reputation and harms them in the long run.
At Christian Brothers Automotive especially, we are problem-solvers only looking to help out our customers. We are a faith-based company operating by the Golden Rule. Our mission statement is simple: We seek to glorify God by providing ethical and excellent automotive repair service for our customers.
2. Only the dealership can perform certain car repairs
The dealership has a better understanding of each particular vehicle. Foreign and luxury vehicles especially need to be serviced by the dealership. The dealership also offers discounts other shops can’t (or won’t).
Our Germantown car shop has the tools necessary to perform diagnostics and repairs on all makes and models. This includes BMW, Lexus, Volkswagen, and Mercedes. Our professional, ASE-certified technicians have over 150 years of combined industry experience.
We take great pride in the ability to repair luxury, European, Asian, German and domestic vehicles. Often times, we perform the same services at a lower cost than the dealerships charge.
We perform everything from simple oil changes to complex diagnostics, engine maintenance, electrical, suspension and transmission repairs. Furthermore, our shop regularly offers discounts and coupons to guests, as well as a free courtesy inspection with almost every service.
We have an industry-leading, 2-year/24,000-mile Nice Difference Warranty, which is applied based on whichever lasts the longest. We intend to give you the best benefit possible.
3. Only the dealerships employ the best auto mechanics
Dealerships also have better mechanics, better tools and better customer service than an independent auto repair shop. When you bring your car into a dealership, you’re paying more to receive the best service possible.
Auto repair technicians, just like any professionals in any industry, range in skill and experience. The dealerships do not have exclusive rights to the “best of the best” automotive experts. Our technicians are ASE-certified and go above and beyond to provide exceptional customer service every time.
When you come into our Germantown shop for car service, we first ask questions to determine your specific needs and circumstances. We then perform several diagnostic tests to find out all potential repairs and replacements. Our staff always provides written estimates free of charge and explains our recommendations in clear detail.
Trust the Nice Difference at our shop in Germantown
See the Nice Difference every time you come into our Germantown shop! Our shop offers a complimentary shuttle service, comfortable lounge area (including free Wi-Fi) and the friendliest staff in town. In most cases, your vehicle will be ready to go the same day it’s dropped off.
Don’t fall victim to the rumors and misconceptions. Trust our myth-busting experts to tell you the truth about your vehicle. To schedule an inspection or car repair today, call Christian Brothers Automotive Germantown in Memphis, Tennessee. Discover the nice difference!